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| GENERAL OVERVIEW The Housekeeping team is responsible for the overall cleanliness of the hotel - its guest bedrooms and public areas. This is an excellent front-line position for someone looking to start a career in the hotel industry. Reporting directly to the Housekeeping Manager the primary areas of focus for this position are: RESPONSIBILITIES: • Clean and maintain public areas of the hotel. • Support the team by ensuring prompt, efficient delivery of linens and other items as needed • Embrace all Delta Hotels Rooms Connection Standards and Vision, Mission, and Brand Values. • Exceed the expectations of all guests (both internal and external) through empowerment and by responding attentively, efficiently, and politely to all requests. • Help create a positive work environment through teamwork and cooperation with peers & leaders. • Actively participate in monthly departmental communication meetings. • Contribute to a healthy and safe work environment by reporting all safety hazards, following WHMIS and Fire Safety training, and working in a safe manner. • Perform assigned duties to Delta Standards. QUALIFICATIONS: • Friendly enthusiastic individual, with a neat professional appearance. • Demonstrated exceptional guest service skills with a passion to continually anticipate and exceed guest expectations. • Exceptional interpersonal, communication, and organizational skills as well as a keen eye for detail are essential. • Able to organize job tasks efficiently, be thorough and exact with details, provide quality guest service, and work with minimal supervision. • Reliable and flexible to work varied shifts, including evenings, overnights, weekends and holidays. • Must be capable of handling a physically demanding workload, including lifting, pushing carts and standing for long periods of time • A self-motivated individual with the ability to problem solve, initiate action, and complete projects in a timely manner with minimal supervision. Hours will vary depending on occupancy levels | ||||||||
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