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| GENERAL OVERVIEW This front-line position is an excellent opportunity for someone with strong customer focus. Our associates work to provide the highest level of service in a knowledgeable, professional manner while striving constantly to exceed guest expectations. Reporting to the Assistant Outlets Manager the primary areas of focus for this position are: SERVER RESPONSIBILITIES • Embrace Delta Hotels’ Food and Beverage Standards and the Vision, Mission, and Brand Values. • Exceed the expectations of all guests (both internal and external) through empowerment and by responding attentively, efficiently, and politely to all requests. • Help create a positive work environment through teamwork and cooperation with peers and team leaders. • Actively participate in monthly departmental communication meetings. • Contribute to a healthy and safe work environment by reporting all safety hazards, following WHMIS and Fire Safety training, and working in a safe manner. • Server duties as assigned which may include Banquets, Grab n’ Go, In Room Dining, or Restaurant • Contribute to the overall financial success of the Food and Beverage department through suggestive selling, up-selling, breakage/equipment control, and accurate financial reporting • Other duties as assigned The function of the Relief Food & Beverage Supervisor is to lead the shift and direct the F&B employees during the shift. RELIEF FOOD & BEVERAGE SUPERVISOR RESPONSIBILITIES: • Ensure all department operational procedures are followed in accordance to standards • Greet seat and service guests in accordance to Delta Standards. • Assist with service and/or bussing when necessary to ensure superior guest satisfaction. • Monitor the schedule daily, ensuring that staffing levels are maintained and consistent with business levels while following the guidelines created by the hotel. • Maintain a positive working atmosphere for both team members and guests alike • Follow through on guest requests and/or complaints. • Participate in the development of the merchandising and marketing of all food & beverage services • Liaise closely with the culinary team and promote teamwork between Culinary and Outlet teams. • Relay suggestions about menu items and guest feedback to the Outlets Manager. • Assist with the recruitment, selection, training and development of Outlet team members to ensure high standards are maintained. • Assist with monthly team meetings; ensure proper follow up on issues requiring attention • Ensure all financial reporting is maintained and accurate, including payroll and billing • Actively participate and contribute to project work identified by the Outlets Manager QUALIFICATIONS, ABILITIES, SKILLS AND COMPETENCIES • Exceptional interpersonal, communication, and organizational skills and a keen eye for detail are essential. • Able to organize job tasks efficiently, be thorough and exact with details, provide quality guest service • Must be well organized, results oriented, able to work various scheduled shifts (days, evenings, weekends, holidays, split shifts) • Must be problem solver combined with excellent interpersonal and communication skills and strong attention to detail • Reliable and flexible to work varied shifts, including days, evenings, weekends, holidays and split shifts. • Capable of handling a physically demanding workload, including lifting, or standing for long periods of time • Must be of legal age to serve alcohol; knowledge of wine service is an asset • Previous F&B/Supervisory experience • Formal hospitality training an asset (i.e. degree or certificate program) • Responsible Beverage Server Certificate • Initial step toward being a supervisor/leader with Delta Hotels in the future | ||||||||
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