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| GENERAL OVERVIEW This front-line position is an excellent opportunity for someone with strong customer focus who is looking to start a career in the hotel industry. Our colleagues work to provide the highest level of service in a knowledgeable, professional manner while striving constantly to exceed guest expectations of our service. RESPONSIBILITES: • Embrace all Delta Hotels Rooms Standards and Delta’s Vision, Mission, and Values. • Exceed the expectations of all guests (both internal and external) through empowerment and by responding attentively, efficiently, and politely to all requests. • Help create a positive work environment through teamwork and cooperation with peers and team leaders. • Actively participate in monthly departmental communication meetings. • Contribute to a healthy and safe work environment by reporting all safety hazards, following WHMIS and Fire Safety training, and working in a safe manner. • Welcome guests at the entrance to the hotel. • Process guest arrivals and departures. • Escort guests to their room, explain hotel amenities, and handle guest inquiries. • Valet – park and retrieve guest vehicles. • Snow shoveling and salting of guest areas as required • Provide information about the hotel and city attractions. • Guest room deliveries. • Accept responsibility for and own the lobby. • Other duties as assigned. QUALIFICATIONS: • A friendly and enthusiastic individual with a neat professional appearance. • Demonstrates exceptional guest service skills with a passion to continually anticipate and exceed guest expectations. • Exceptional interpersonal, communication, and organizational skills; able to handle a large volume of inquiries and guests at one time. • Able to stand for long periods at a time and lift objects in excess of 50lbs. • Able to multi-task and work in a fast paced environment. • Knowledge of the Halifax area and activities throughout the region. • Bilingualism is an asset. • Reliable and flexible; available to work various shifts including mornings, evenings, weekends and holidays. Split shifts may also be assigned. • Must have a valid driver’s license and be able to drive both standard and automatic vehicles. • Will be required to provide a driver’s abstract.1 Hours and shifts will vary according to occupancy levels. | ||||||||
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