Guest Service Agent (FT)
Atlantica Hotel Halifax
1980 Robie Street, Halifax, NS
ATLANTICA HOTEL HALIFAX
POSITION:   Guest Service Agent (FT) (**Filling Concierge Shifts as Required**)
REPORTING TO:   Rooms Division Manager

Welcome to the Atlantica Hotel Halifax, a landmark 4 star hotel located in downtown Halifax’s vibrant Robie & Quinpool neighborhood.
We are searching for a dynamic individual who is passionate about exceptional Guest Service delivery.  The successful applicant will provide excellence in guest service and act as a liaison between the hotel and our guests, always responding to guest requests and concerns in a personal, prompt and courteous manner with the ability to think “outside the box”. 
Mission Statement
“We are committed to making a difference in the lives of our guests, colleagues and community through passion, integrity, innovation and service excellence.”
 
RESPONSIBILITIES:
• Provide excellent guest service, meeting and exceeding external & internal guests’ needs and requests
• Offer assistance to all guests (eg. Luggage, reservations, theatre, etc)
• Establish network of contacts with local businesses and keep current with local attractions, special events, etc.
• Ensure baggage for tours is handled in a fast, accurate and efficient manner
• Accurate and timely check-in and check-out of hotel guests
• Perform Reservations and Switchboard duties, as required
• Up-sell the property and describe services available
• Follow and maintain all corporate practices as outlined in the Standard Operating Procedures (SOP) manual
• Daily balancing of individual work, as well as maintaining a cash float
• Will be required on occasion to provide guest service during an overnight shift
• Any other duties assigned by Guest Service Manager and Guest Service Supervisors

EXPERIENCE, SKILLS & EDUCATIONAL REQUIREMENTS:
• Minimum of 2 years in a front line customer service role, handling currency and processing payment transactions
• Previous Guest Service/Front Desk experience a definite asset
• Post secondary education in Tourism and Hospitality or equivalent hotel experience is a definite asset
• Valid driver’s license required
• Must be able to operate a manual shift vehicle
• Knowledge of HRM and Nova Scotia, or willingness to learn
• Excellent verbal and written communication
• Proficiency in computers (familiarity with Opera is a definite asset)
• Ability to show initiative and effectively work independently
• Strong organizational, time management and multi-tasking skills
• Ability to stand for long periods of time
• Able to lift over 50 lbs, sometimes over shoulder height, and pull or push car of over 200 lbs.
• Must be flexible in availability.  Shifts include mornings, evenings, weekends and holidays

PLEASE APPLY TO:  Michele Dawe at mdawe@atlanticahalifax.com

Atlantica Hotel Halifax, a division of Manga Hotels
 
How to Apply
Contact Name: Michele Dawe
Email: mdawe@atlanticahalifax.com
Print Back