Executive Housekeeper
The Hampton Inn and Homewood Suites by Hilton Downtown Halifax
1960 Brunswick Street
At Homewood Suites, the “Be at Home” culture is deeply rooted in the belief that “We think life on the road should be more about life, and less about the road”.  Homewood Suites by Hilton exists to provide the touches, familiarity and comforts of home. Guests enjoy the extra space and privacy of the all-suites property, the casual atmosphere and the at home-like amenities and services. In fact, Homewood Suites by Hilton is consistently ranked above the competition by guests, thanks to an appealing combination of bundled services, award-winning quality and the benefits of Hilton Honors.

At the heart of the Hampton brand is Hamptonality – we bring our own individual strengths and irresistible personalities to work. We find our own ways to deliver on our brand promises: Delighting our Guests - Rewarding loyalty - Engaging new friends - Supporting our teams. At the root of Hamptonality is the notion that “Hamptonality Starts with Me!”: My Engagement - My Enthusiasm - My Effort. At Hampton, our mission is to satisfy every guest, every time.

We are looking for an Executive Housekeeper at the Hampton Inn and Homewood Suites by Hilton Halifax Downtown

Reporting to the General Manager and as a key member of the management group, the Executive Housekeeper will be accountable for setting the exemplary standard of cleanliness throughout the hotels.  Additionally, this position will direct and control the housekeeping, laundry and janitorial operations to ensure the highest level of quality service for guests and staff.

Duties & Responsibilities:
 
  • Essential Functions – Schedules associates in accordance with forecasted occupancy; adjusts staffing as necessary for sudden changes in occupancy.  Coordinates availability of rooms with Guest Services and Maintenance Team.  Coordinates and supervises the daily activities of the housekeeping, laundry and janitorial team.  Conducts daily inspections of the hotel.  Notes any deficiencies and follows up as required.  Assists in the completion of payroll & forms and manages payroll budget to expected results.  Monitors the responses on customer comment cards; identifies problem areas and formulates solutions.  Schedules and supervises all rotational and special cleaning programs as required.  Secures keys in accordance with hotel’s key management policy.  Manages performance for all associates according to hotel policies as required and conducts performance reviews according to established deadlines. .  Ensures associates are recognized regularly for their contribution.  Ensures the necessary resources; functional tools & equipment including linen are readily available.  Selects, orients, trains and coaches qualified associates in accordance to brand and SilverBirch standards. Creates, implements and monitors all required standards and procedures to ensure compliance.  Adheres to all hotel standards, including Hygiene and Grooming, Health and Safety, Fire Safety, Key Deliverables and SPIRIT Standards, GREEN and Guest Interactions.
  • Skill and Ability – Ability to set goals, standards and find solutions that are beneficial to guests and associates, while meeting deadlines that are decisive and achievement oriented.  Demonstrated success in developing strategies and action plans to achieve set goals and objectives for NOI, GSI and CSI. Accountable for inventory, purchasing, disbursement, and cost control for all linens, cleaning supplies, customer room, restroom supplies, laundry supplies, machines, and equipment.  Able to control operating and payroll costs of the department and assists in the preparation of the annual budget.  Conducts and facilitates effective associate meetings and counseling sessions.   Ability and experience in leading and co-ordinating renovation projects as related to guestrooms and other areas as assigned.
  • Supportive Function – Works closely with the maintenance department conducting product and/or equipment tests as necessary.  In addition to the performance of the essential functions this position may be required to perform a combination of the following supportive functions: assume responsibility of building in the absence of other Managers; act as Manager on Duty; other duties as assigned such as special projects.
  • Physical Requirements – Lifting - Under 20lbs 50% of work time, Carrying - Over 20lbs 10% of work time, Pulling - Over 20lbs 50% of work time, Bending, standing, reaching, and kneeling.
     
  • Safety Requirements - Maintains safe working conditions within department and hotel by ensuring that all associates follow safety rules and procedures.  Reports all concerns related to Engineering/Maintenance, Health and Safety, Security or suspicious circumstances (including smells/sights and sound) immediately.  Observes safety and security procedures; Uses equipment and materials properly.
     
  • Organizational Leadership – Contributes ideas and input during department head meetings as an engaged leader towards achieving the hotel’s goals and objectives. Coaches and trains the associates on the hotel standards/key deliverables and approved methods of service and cleanliness.  Ensures attendance to Hotel functions ie: general/departmental meetings, departmental/hotel-wide training town hall, SUCCESS functions, etc.   Focuses on conflict resolution, maintains confidentiality; actively listens to others without interrupting or distractions; maintains a positive attitude.  Remains open to others' ideas and tries new things.  Treats people with respect; inspires the trust of others; works with integrity and ethically upholds organizational values.  Must be able to balance team and individual responsibilities.
Preferred Education & Qualifications:
 
  • 3-5 years management experience in housekeeping.  Able to work well independently with little supervision
  • Diploma or Degree in Hospitality Management preferred
  • Minimum Grade 12 or equivalent
  • Experience working with the Hilton Brands an asset
  • Unionized workforce experience preferred
  • Knowledge/experience of hotel operations preferred
  • Strong presentation and facilitation skills
  • Excellent communication and organizational skills; capable of adapting communication style to various mediums and levels of the organization
  • Excellent computer skills including MS Office & Excel
  • Purchasing and inventory skills an asset
  • Experience with budgets and planning
  • Service focused, understands the principles and processes required for providing exceptional, personalized service in a timely manner
  • Strong leadership skills; seasoned coach and mentor
  • Can commit to long hours of work when necessary to reach goals; Must be available to work all shifts including weekends and statutory holidays
 
 
If you are interested in joining us at the Hampton Inn and Homewood Suites by Hilton downtown Halifax ,we want to hear from you! 

Apply to:
Human Resources Manager, Erin MacNeil

erin.macneil@hilton.com
 
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