PT Guest Services Agent
Marriott Residence Inn Halifax
Halifax
First impressions are everything! As a Guest Services Agent with The Marriott Residence Inn Downtown Halifax you have the opportunity to provide a welcome experience like no other. Your personalized greeting, and knowledge of the hotel and area will ensure our Guest have a lasting memory of their visit.

Essential Functions:
• Customer service oriented
• Registering arriving guests and assigning rooms
• Process guest departures
• Processing telephone calls
• Provide information on hotel facilities and services
• Provide information on points of interest in surrounding area and providing directions
• Secure guest valuables
• Process guest wake up calls
• Store and retrieve guest luggage
• Ensuring that all required paperwork is completed daily
• Investigate and resolve guest concerns in an empathetic and service focused manner
• Calculate charges and receive payments
• Positive, outgoing team player at all times
• Ensuring Marriott Policies and Procedures are followed at all times
• Know hotel emergency procedures
• Must be able to multi task
• Accommodate guest requests courteously
• Confirm information and correct new reservations as necessary
• Work with minimal or no direct supervision
• Complete basic assignments from other departments
• Must be able to handle a variety of people in a variety of states in a professional manner
• Highly detail oriented
• Candidate must be able to work in a fast paced environment, while standing for long periods of time. Must have great attention to detail, operate in an organized and efficient manner, and be alert and attentive to property.
 
How to Apply
Contact Name: Robert Goldsworthy
Email: rgoldsworthy@residenceinnhalifax.ca
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