Full Time Guest Service Agent
Hampton Inn and Homewood Suites, Halifax Downtown, Nova Scotia
1960 Brunswick Street
 We are looking for a Full Time Guest Service Agent at the Hampton Inn and Homewood Suites by Hilton Halifax Downtown to work evening and Night Audit shifts!
 
We offer a competitive hourly rate, comprehensive benefits package, travel discounts world-wide,   training and development, fun activities and more. Want to be a part of a great team?
 
Reporting to the Guest Service Manager, the Guest Service Agent at Hampton Inn and Homewood Suites is responsible for anticipating & delivering exceptional guest experiences. They are responsible for ensuring that exceptional service is provided by engaging our guests, active listening, problem solving, communication and follow up to ensure complete satisfaction.

Duties & Responsibilities:
  • Consistently offers professional, engaging and friendly service
  • Perform accurate check-in and check-out service to our guests
  • Provide courteous and efficient telephone services including accurate message taking, delivering and tracking messages, guest mail, packages and other items as requested.
  • Supports up-sell and perfect fill strategies while maintaining integrity.
  • Answer guest inquiries regarding rates, special packages, and general information accurately and in a timely manner
  • Create reservations via telephone, central/global reservations, correspondence and in person
  • Present statements of charges to departing guests and receive payment
  • Ensure the safety and well-being of our guests and co-workers by maintaining a knowledge of crisis and emergency procedures
  • Support in ensuring Hilton Honours rewards program is promoted, encouraging memberships and follow through on delivery of benefits.
  • Ensure inter-departmental communication and cooperation in the interest of guest satisfaction
  • Contributes to a healthy and safe work environment by reporting all safety hazards, following WHMIS and Fire safety training, and working in a safe manner.
  • Maintains confidentiality of proprietary information
  • Consistently practices guest and associate privacy and security
  • Other projects/duties as assigned and required
 
Preferred Education & Qualifications:
  • Minimum 2 years in guest or customer service environment
  • High School Diploma or equivalent
  • Education in Hospitality and Tourism an asset
  • Past hotel experience is an asset
  • Excellent guest, customer and associate relations skills
  • Ability to multi task and prioritize while providing excellent customer service
  • Must be able to work a variety of shifts including weekends
  • Ability to work under pressure in a fast paced environment with minimal direction
  • Able to take initiative, follow timelines and meet deadlines
  • Positive, professional demeanor
  • Strong computer & telephone abilities
  • Able to operate PMS
 
Working Conditions:
  • Must be able to work a variety of shifts.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance
  • Reach overhead and below the knees, including bending, twisting, pulling, Stand, sit, or walk for an extended period of time.
 
If you are interested in joining our team, we want to hear from you!
Please send your resume to:
 
Bimla Rana
Human Resources
bimla.rana@hilton.com
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