OVERVIEW: Co-ordinate the execution of the Revenue Management Strategy of the two Delta Hotels’ in Halifax and play an integral role in developing a revenue management culture throughout the hotels. This position is charged with the responsibility of ensuring inventory and revenue strategies are maintained for day of arrival, and three days out. This position also includes detailed pre arrival planning for both hotels, which will prove to be critical duties to ensure guest satisfaction.
RESPONSIBILITIES INCLUDE:
- Maintain inventory and rate strategies within Marsha and Opera for day of and three days out
- Balance room types in Opera and cross reference with Marsha
- Pre-arrival daily, weekly and monthly including blocking, setting traces, alerts and comments.
- Process and post advance deposits and pre payments for upcoming reservations
- Manage Marsha Queue’s and action Opera reservations
- Review, prepare and deliver on all aspects of group resumes as resume champion
- Sold out preparation duties, compile competitive inventory inquiries, parlor management at Halifax, duplicate checks, prepare and communicate walk plans.
- Assist in the group reservation/housing process as needed.
- Assist with incoming in-house reservation requests as needed
- Respond to guest inquiries as needed.
- Provide hotels with education, training and communication to ensure execution of the revenue management strategies.
- Support and actively contribute to GSS plans and initiatives
- Live and act according to hotels welcoming, engaging and empowered culture
QUALIFICATIONS:
- Strong analytical and proven statistical skills.
- Excellent communication and interpersonal skills.
- Background in Front Office or Reservations within a hotel environment or a like industry
- High Comfort level with internet and computer applications.
- Working knowledge of Marsha and Opera.
- Management/supervisory skills an asset.
REQUISITION #180014P6 |
