The Housekeeping Assistant Manager is responsible for assisting the Housekeeping Manager in leading and managing the housekeeping operations (in guest rooms, public areas, heart of the house areas), working to achieve and maintain the hotel’s high standard of cleanliness.
RESPONSIBILITES:
- Ensure the quality cleanliness of guest rooms, public areas, employee areas in a timely, efficient manner
- Assist with providing leadership for the Housekeeping team and leading by example
- Ensure high morale and productivity levels through staff planning, training and development
- Sets a positive example for guest relations and handles guest problems and complaints seeking assistance from supervisor as necessary
- Live and model our Brand Values and contribute to a Warm, Wise and In Control culture.
- Focus on consistent delivery of Delta’s Purposeful Service Culture
- Assists in managing of the daily operation of the housekeeping department and employees. (e.g., overseeing cleaning and sanitation, interviewing, evaluating, scheduling, training and disciplinary procedures)
- Actively works towards meeting departmental, EES, GSS and financial productivity goals
- Assists in supervising an effective inspection program for all guestrooms and public space
- Continually evaluate standards and operating practices for cost savings and overall operating efficiency.
- Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance
- Handles employee progressive disciplinary procedures as required.
- Assist with the ongoing communications including coaching sessions, performance management Conducts annual performance appraisal with direct reports according to Standard Operating Procedures
- Actively involved in the recruitment process i.e. forecasting, interview and selection process, and the onboarding process
- Work closely with Skills Essential Champions to ensure all employees receive on-going training
- Assist with the promotion and consistent standard of hotel policies and procedures; support internal networks i.e. Health & Safety, Delta Greens, Take Care
- Assist with the preparation of agendas for staff meetings and assist in the facilitation of monthly meetings.
- Assist with the communication of suppliers, dry cleaners, linen contractor ensuring quality standards are continually reviewed and evaluated.
- General administrative support: Lost & Found, payroll/productivity, scheduling, forecasting, ordering, inventories
- Ensures all employees have proper supplies, equipment and uniforms
- Cover shifts as a working supervisor as required.
- Assisting with scheduling, training and career development of all team members
- Working closely with other departments to ensure exceptional service
- Assists in the review of comment cards and guest satisfaction results with employees
- Participate in bi-weekly leaders meetings in the absence of the Housekeeping Manager
QUALIFICATIONS:
- At least two years experience in a leadership role is preferred
- Must be approachable, open-minded and possess excellent listening skills
- Must possess the skills to quickly, tactfully resolve and defuse guest and/or employee concerns and ensure the appropriate follow up is carried out
- Proven ability to effectively handle stressful situations, problem solving and be receptive to change and increased demands
- Demonstrated ability to train, motivate and develop team members through own experience and passion for customer service
- Sound knowledge of MS Office applications (Word, Excel), property management systems (Opera an asset)
- Post Secondary diploma/degree in Hospitality Management program or related discipline an asset
- Must be flexible to work as business levels dictate, as weekends and evenings are involved
REQUISITION #180011K1 |
