Guest Services Manager
The Lord Nelson Hotel & Suites
The Lord Nelson Hotel & Suites is looking for a Guest Services Manager to join our team!

This position requires a dynamic, highly organized, self-motivated team player who can best represent and lead the mission and vision of the Company in this role, ensure the delivery of total guest satisfaction as measured through guest experience, established key performance indicators and other established criteria are paramount
  • Minimum 5 years experience as a Front Desk Manager or Front Desk Supervisor
  • Revenue generation, maximizing profitability and cost control are additional key areas of focus
  • Knowledge of property management systems an asset
  • Enthusiastic, professional and continually demonstrate and encourage service excellence.
  • Fluent with Microsoft Office products and all Hotel operating systems
  • Experience in guest services, night audit, housekeeping and reservations are required
  • Excellent and highly effective communications skills. Interaction with both internal & external guests will be priority
  • Certified Hospitality Supervisor and Trained Trainer certificates are an asset
  • Duty management experience is required and availability to work some weekends and/or evening shifts
How to Apply
Contact Name: Janet Glazebrook
Mailing Address: 1515 South Park St
Phone: 9024560075
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