Job Title : House Person
Reporting to : Housekeeping Manager
Purpose : To maintain a high level of service to the Hotel, the Housekeeping Department, and the Function rooms.
Main Responsibilities Guest Service
1. Interact with guests in a courteous, polite and helpful manner.
2. Display a high level of guest concern and customer care at all times.
3. Attain knowledge of services and amenities offered by the hotel and surrounding community. Specific Duties
1. Check all meeting room contracts for immediate requirements.
2. Set up / tear down all meeting rooms as / when required.
3. Clean all meeting rooms as / when used.
4. Deliver all cribs & rollaway beds to the requested rooms for that day.
5. Collect / return to storage all cribs & rollaway beds from check outs.
6. Complete a check list
• Main entrance to the Hotel
• All fire exits on the ground level of the Hotel
• Staff Smoking area.
• Internal Hotel public space.
7. Shampoo carpets as / when required.
8. Cover all basic maintenance issues / report all maintenance beyond your control.
9 .Clean and maintain pool cleanliness.
10. Re-stock all housekeeping closets with linen.
11. Remove all garbage to the designated area.
12. Complete special projects assigned by the housekeeping manager on duty.
13. To continually contribute towards the achievement of the hotels high standards of performance. |