Guest Service Agent - Full Time Permanent
Atlantica Hotel Halifax
Halifax
POSITION:   Guest Service Agent
REPORTING TO:   Rooms Division Manager

Mission Statement:
“We are committed to making a difference in the lives of our guests, colleagues and community through passion, integrity, innovation and service excellence.”

RESPONSIBILITIES:
• Provide excellent guest service, meeting and exceeding external & internal guests’ needs and requests
• Be empowered to solve guest concerns immediately to ensure total satisfaction
• Accurate and timely check-in and check-out of hotel guests
• Perform Reservations and Switchboard duties, as required
• Generate extra revenue through daily up-selling and selling strategies, and act as a sales agent for the hotel
• Follow and maintain all corporate practices as outlined in the Standard Operating Procedures (SOP) manual
• Daily balancing of individual work, as well as maintaining a cash float
• Other projects and tasks as assigned
• Occasional concierge duties as required

EXPERIENCE, SKILLS & EDUCATIONAL REQUIREMENTS:
• Excellent verbal and written communication
• Passionate about guest service
• Proficiency in computers and ability to work under pressure
• Positive and professional demeanor
• Strong organizational, time management and multi-tasking skills
• Able to handle stress and work in fast paced environment
• Able to stand for long periods of time
• Ability to show initiative and handle problems without guidance
• Minimum of 1 year in a front line customer service environment
• Previous Guest Service/Front Desk experience a definite asset
• Post secondary education in Tourism and Hospitality or equivalent hotel experience an asset
• Must be able to work a variety of shifts inclusive of evenings, weekends and holidays
How to Apply
Contact Name: Michele Dawe
Email: mdawe@atlanticahalifax.com
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