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DEPARTMENT: Housekeeping REPORTS TO: Executive Housekeeper POSITION: Room Attendant JOB SUMMARY: The primary responsibility of the Room Attendant is to maintain clean and attractive guest rooms while following company standards and safety/security procedures. ACCOUNTABILITIES: The Room Attendant is responsible for the timely and proper cleaning of guest rooms on a daily basis. QUALIFICATION STANDARDS EDUCATION & EXPERIENCE: • High School diploma and/or experience in a hotel or a related field preferred. TOOLS & EQUIPMENT: • Housekeeping cart, vacuum/broom, duster, rags, window cleaner, furniture polish, all purpose cleaner, disinfectant cleaner, air freshener, gloves, sponge, air conditioner, keys, extension cord, assignment papers, laundry chute, and elevators. PHYSICAL REQUIREMENTS: • Long hours sometimes required. • Medium work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. MENTAL REQUIREMENTS: • Must be able to convey information and ideas clearly. • Must be able to evaluate and select among alternative courses of action quickly and accurately. • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests. DUTIES & FUNCTIONS ESSENTIAL: • Approach all encounters with guests and employees in a friendly, service oriented manner. • Maintain regular attendance in compliance with New Castle standards, as required by scheduling which will vary according to the needs of the hotel. • Maintain high standards of personal appearance and grooming, which include wearing the proper business attire and nametag when working. • Comply at all times with New Castle standards and regulations to encourage safe and efficient hotel operations. • Thoroughly clean and re-stock guestrooms to New Castle Standards. • Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up. • Remove all trash and dirty linen from all guestrooms. • Report all lost and found items to the Housekeeping Supervisor immediately. • Keep all hallways, public areas, and closets clean, neat, broomed and vacuumed. • Prepare housekeeping cleaning cart for next day’s use. • Report any maintenance repairs immediately to the Housekeeping Supervisor or Manager. | ||||||||||||||||
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