Guest Service Agent - part time
Holiday Inn Express & Suites Halifax-Bedford
Halifax, NS
This position has been filled.
Guest Services Agent
We are currently looking for a part-time Guest Service Agent. This position has the potential to turn into full time. At Holiday Inn Express® we want our guests to rest and feel energized and ready for the day ahead which means we need team members to demonstrate the following service behaviors:
  • Make a Connection - show guests that they are important and make them feel at ease by taking time to acknowledge them in a friendly way
  • Be Helpful - familiarize yourself with all the services in the hotel and the local area to answer any question and give guests what they need to find their own way
  • Be Efficient - take ownership and play your part to get things done by making things easier for guests; doing as much as in advance and multi-task when you need to
 
Areas of Accountability:
Achieve ultimate in guest satisfaction:
  • Oversee and participate in the prompt and courteous handling of all guest concerns as necessary, including, but not limited to:  check-in and check-out; telephone and personal inquiries; luggage and vehicle handling; and travel information.
  • Ensure rooms security by maintaining effective key control and confidentiality.
  • Motivate self and associates by displaying excellence in customer service.
 
Exceed guest expectations by ensuring we provide superior service and teamwork:
  • Ensure all hotel products and services are delivered efficiently and in a timely manner.
  • Consistently communicate information and requests to associates to ensure teamwork generates exceptional guest service.  Follow up with other departments as necessary.
  • Use tools such as daily logbook to communicate information.
  • Follow standard cash-handling policies and procedures.
  • Comply with check-in and check-out procedures for individual and group/tour activity
 
      Maintain clean and safe working conditions within department and hotel:
  • Ensure all associates comply with safety rules and procedures.
  • Notify management of any problems or discrepancies.
  • Take corrective action, where required, to improve safety of work areas.
 Perform tasks specific to Guest Services team:
  • Accurate and Timely check-in and check-out of hotel guest
  • Perform Reservations duties, as required
  • Perform switchboard duties, as required
  • Daily balancing of individual work, as well as maintaining a cash float
  • Maintain a clean and safe work environment
  • Provide excellent guest service, meeting and exceeding guests needs and request
  • Be empowered to solve a guest’s problem immediately to ensure guest satisfaction
  • Complete additional duties as required by the Front Office Manager and as noted on the Daily Checklist
  • Act as an ambassador for our Brand
 General:
  • Foster spirit of teamwork while ensuring the department provides superior customer service to hotel employees and guests alike in a cooperative and harmonious working climate.
  • Focus on consistent delivery of Holiday Inn Standards for guest service, Mission, and Values
  • Resolve any areas of concern relating to the safety and security of guests or staff.
  • Maintain high level of integrity by respecting the privacy of guests and associates.
  • Ensure management is informed of all unusual activity and matters of significance.
  • Perform all duties in a timely and efficient manner in accordance with established corporate policies and procedures to achieve the overall objectives of this position
How to Apply
Contact Name: Caroline Ruyle
Mailing Address: 980 Parkland Drive
Phone: 902-444-6700
Fax: 902-444-4410
Email: caroline@hiexhalifax.com
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