Residence Inn Marriott
Job Description
Title: Room Attendant
Department: Housekeeping
Supervisor: Housekeeping Manager
Summary: Responsible for the cleaning and preparation of guest room suites and Public Areas while maintaining brand standards and consistency.
Essential Functions:
- Clean assigned suites according to Brand standards. This includes making beds, cleaning bathrooms, vacuuming carpets, washing dishes, dusting furniture and all other cleaning duties. Must be able to clean all suites types in given amount of time.
- Place and restock useable items in the suite including all paper items, soap, towels, etc., according to Brand Standards.
- Operate housekeeping equipment in a correct and safe manner.
- Maintain and restock Housekeeping carts and closets daily.
- Know and follow hotel emergency procedures.
- Responsible for the proper administration of key control for issues keys or keys left by guests in suite.
- Immediately bring all lost and found to the Housekeeping Manager’s office for logging and storage.
- Report immediately to the Housekeeping Manager or Manager on Duty any out of the ordinary situation in the guests’ suite or guest area including unreported pets, parties in the suite, unusually dirty suites or a vacant suite when the room is through to be occupied.
- To identify, act and follow up on maintenance deficiencies, dripping or leaking equipment and other opportunities. Report and log any issues in the maintenance log book.
- Accommodate guest special requests courteously.
- Assist other Housekeeping staff as needed.
- Employees may be required to work varying schedules to reflect the business needs of the hotel. Weekends, holidays and on call basis are common.
- Must have the desire to work in a team-based environment.
- Answer all guest questions regarding Residence Inn and local area facilities and services.
- May be rotated in and out of laundry or called for assistance in other areas of Housekeeping or hotel
- Carry out any reasonable request by management.
- Daily removal and sorting of garbage and recyclables.
- Greet all guests and co-workers in a friendly manner
- Maintain hotel policies on safety, security and environmental issues.
- Maintain a safe work area at all times.
- Repetitive Tasks for long periods of time, physically demanding, Standing, walking, bending, lifting, crouching, kneeling. Must be able to lift 20lbs.
- Must wear approved non-slip shoes at all times
- To know and use standard set points for thermostats in all guest rooms.
- Ensure that lights and equipment are turned off in unoccupied rooms as well as shutting off any unnecessary lights and equipment anywhere on property.
In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions determined by the supervisor. Performance will be monitored using such tools as checking rooms, measuring attendance, punctuality and teamwork. Performance reviews are conducted annually.
Employee with irregular attendance or poor work habit will be subject to disciplinary action up to and including termination of employment.
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