Job Description:
Reporting to the Guest Service Manager, as Guest Service Supervisor at The Hollis Halifax – a DoubleTree Suites by Hilton you will be responsible for assisting the Guest Services team in setting direction, achieving brand and property goals and supervising the Guest Services departmental operations. The Guest Services Shift Supervisor also serves as a resource and support to all Departments to ensure a smooth overall operation of the hotel in the absence of Department Heads and other Managers, serving as the Manager on Duty.
• Provide leadership for the Guest Services team and leading by example
• Ensure high morale and productivity levels through staff planning, training, development
• Work closely with all employees to achieve continuous learning & training
• Focus on consistent delivery of Hilton’s Vision, Mission, and Values by all Guest Services team members
• Promote hotel policies and procedures; support internal networks i.e. Health & Safety
• General administrative support: scheduling, ordering, inventories
• Working closely with other departments to ensure exceptional service
• Register arriving guests / process guest departures
• Provide information on points of interest in the area
• Handle cash and credit card transactions
• Answering guest inquiries in a timely and accurate manner
• Creating accurate reservations
• Ensure the smooth and efficient operation of the Front Desk
• Clear and concise pass-on communication with colleagues and leaders in the department
• Contribute to achieving the loyalty of our guests by exceeding their expectations and providing warm personal service
Job Requirements:
• Previous supervisory experience is required
• OnQ experience as an asset
• Valid Canadian drivers liscence with minimum 1 year of driving experience is required
• Must be approachable, open-minded and possess excellent listening skills
• Must possess the skills to quickly, tactfully resolve and defuse guest and/or employee concerns and ensure the appropriate follow up is carried out
• Proven ability to effectively handle stressful situations, be receptive to change and increased demands
• Demonstrated ability to train, motivate and develop team members through own experience and passion for customer service
• High level of attention to detail
• Strong organization skills, ability to multi-task, prioritize and work in a fast paced environment
• Proven positive interaction skills
• Excellent written and verbal communication skills
• Strong team player
• Multi-tasking proficiency
• Ability to work with limited supervision
• Positive and professional demeanor
• Must have basic computer experience [including but not limited to: Microsoft Windows, Excel, Word and property management systems (OnQ training an asset)]
• Minimum of 2 years in a front line customer service environment
• Previous Guest Service/Front Desk experience required
• Post-secondary education in Tourism and Hospitality or equivalent hotel experience an asset.
• Must be able to work a variety of shifts inclusive of evenings, weekends, holidays and occasional overnights.
Company Benefits:
• Excellent travel benefits with over 5000 hotels worldwide
• Paid group insurance plan
What will it be like to work for this Hilton Worldwide Brand?
DoubleTree by Hilton understands that doing the little things well means everything. It all starts with a warm chocolate chip cookie welcome. And yet, the experience is far from cookie-cutter. The hotels are interesting, unique properties in great locations and serve as the antidote to impersonal vacations, meetings and events. Our guests stay with us because they know they’ll enjoy an experience they truly value at a competitive price. At DoubleTree by Hilton, we provide the simple acts of care and thoughtfulness that make the traveler feel human again. Our hotels mark the end of travel’s challenges and the beginning of a restful stay.
DoubleTree by Hilton is one of Hilton Worldwide’s ten market-leading brands. For more information visit www.hiltonworldwide.com.
If you appreciate the little things and enjoy creating exceptional experiences, you may be just the person we are looking for to work as a Team Member with DoubleTree by Hilton.
What are we looking for?
Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
H Hospitality - We're passionate about delivering exceptional guest experiences.
I Integrity - We do the right thing, all the time.
L Leadership - We're leaders in our industry and in our communities.
T Teamwork - We're team players in everything we do.
O Ownership - We're the owners of our actions and decisions.
N Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes in our Team Members:
• Living the Values
• Quality
• Productivity
• Dependability
• Customer Focus
• Teamwork
• Adaptability
Management Position? No
Entry- Level Position? Supervisory
Work Permit Needed? Applicants who do not already have legal permission to work in Canada will not be considered.
Job Available: Immediately
Employer: The Hollis Halifax – a DoubleTree Suites by Hilton
How to Apply:
Fax: 902-429-7233
E-mail: Olivier.Rohrbacher@hilton.com
* Internal applicants please notify your manager prior to submitting your application. |