| Weekend Room Attendant |
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| BEST WESTERN PLUS Chocolate Lake Hotel |
| Halifax, Nova Scotia |
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Position Summary: Under the supervision of the Housekeeping Manager, performs daily cleaning of guest rooms in accordance with hotel cleanliness standards, polices and procedures.
Candidate must be able to work on weekends & holidays. No evening shifts available. Hours are 9AM-5:30PM Saturday, Sunday and Holidays.
Areas of Accountability:
- Work closely with Front Desk to ensure guest satisfaction and consistency in Guest Service.
- Promptly and efficiently carry out all guest requests
- Maintain a professional manner with all hotel guests and employees
- Maintain guest/employee confidentiality.
- Address guest concerns in a positive and helpful manner and take prompt, corrective action where necessary
- Performs daily cleaning of assigned guest rooms and corridors to hotel standards.
- Ensure adequate linen and guest supplies are stocked on cart, the storage area is cleaned daily and that all equipment used is in good working conditions before commencing daily duties
- Prepare all assigned rooms in a timely manner and report “clean” to supervisor
- Collect dirty laundry and store for pick up according to departmental procedures outlined during training.
- Checks climate contracts including lights and temperature, and reports broken items to maintenance immediately
- Inspects rooms and public areas for cleanliness
- Ensures safety of Guests/employees and the safe handling of all cleaning products.
- Follow up on any unusual occurrences, damage or theft promptly and report to the Executive Housekeeper.
- Ensures the proper handling, storage and controls of cleaning products and the security of all housekeeping equipment and supplies.
- Report maintenance and lost and found items immediately.
- Maintain familiarity with fire products.
General:
- Foster a spirit of teamwork while ensuring the department provides superior customer service to hotel employees and guests alike.
- Maintains safe working conditions by following safety rules and procedures and notifies management of problems where necessary.
- Ensures hotel management is informed of all unusual problems or matters of significance.
- At all times projects a favorable image of the 5 Calgary Downtown Suites to the public
- Performs all duties and responsibilities in a timely and efficient manner in accordance with the corporate policies and procedures to achieve the overall objectives of this position.
- Other duties as required.
Position Requirements:
- Ability to stand and walk 6-8 hours a day
- Must be able to lift and carry 30lbs (13kgs)
- Ability to handle repetitious movement such as pulling, pushing, lifting and bending up to 6 hours a day.
This position comes with shared medical & dental benefits. |
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