Assistant Night Audit Manager( Full Time Permanent)
The Westin Nova Scotian
1181 Hollis Street, B3H2P6 Halifax, NS
Deep in the heart of downtown Halifax, The Westin Nova Scotian offers first class accommodations in elegant and historic surroundings. We are an employer of choice in this vibrant city, being named a Great Place to Work (Retail & Hospitality), 2018. With our 4 1/2 star Canada Select property offering 310 well-appointed guest rooms and 23,000 square feet of meeting space, our hotel is ideal for the business traveler, meeting planner, and leisure traveler alike. We are currently looking to fill the position of Full Time Assistent Night Audit manager.

JOB SUMMARY: This job exists to supervise all hotel operations during the night shift, with primary responsibility for Night Audit and Guest Services functions. 
• At least 5 years of progressive experience in a hotel or a related field; or a 2 year college degree and 3 or more years of related experience; or a 4 year college degree and at least 1 year of related experience.
• Previous supervisory responsibility preferred.
• Long hours sometimes required.
• Approach all encounters with guests and employees in a friendly, service oriented manner.
• Maintain regular attendance in compliance with New Castle standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper business attire and nametag when working.
• Comply at all times with New Castle standards and regulations to encourage safe and efficient hotel operations, including not leaving the hotel or clocking out for your shift until the desk is covered appropriately by another employee and/or manager or until you are instructed to do so by your supervisor or a hotel manager. 
• Check guests in and out.
• Take reservations.
• Give wake-up calls.
• Balance number of rooms and revenue.
• Prepare necessary reports.
• Balance Guest Services and Food and Beverage cashiers’ work.
• Balance credit cards.
• Make credit card deposits.
• Copy and distribute reports.
• Distribute daily payroll reports.
• Handle special guest requests.
• Other duties as required.
• Supervise and ensure completion of all duties of Guest Services staff
• Perform all duties of Night Auditor as required.
• Complete shift summary.
• Review PMS inventory and house count for availability and rates.
• Balance and prepare individual paperwork for closing of shift. Balance bank daily.
• Check appearance of all employees to ensure compliance with New Castle Standards of Appearance.
• Implementation of the Starwood Standards within the department.
• Physically check discrepant rooms when needed.
• Scheduling based on forecasts.
• Training of new associates.
• Interviewing of possible candidates for positions within the department.
• Complete 90 day, and yearly performance reviews of associates within the department.
• Coordinate emergency procedures.
• Run daily arrival report and mark registration cards for special requests.
• Review changes in Policy and Procedure.
• Implement Policy and procedure changes with associates.
• Handling of Guest Inquires and billing errors. Assist with bank problems. Assist Accounting with research.
• Conduct change of shift briefing.
• Enter room status into departmental computer.
• Forward inspection reports to Rooms Division Manager.
RATE OF PAY: $15.50/hr

CLOSING DATE: December 27, 2018

Please go to to apply
How to Apply
Print Back