Sales and Catering Managers
Delta Hotels by Marriott Dartmouth
240 Brownlow Avenue, Dartmouth B3B 1X6 Canada
Sales and Catering Manager

Start Your Journey With Us
Welcome to the new Delta Hotels Dartmouth, located at the doorstep of the Burnside Industrial Park and near Dartmouth Crossing, Mic Mac Mall and downtown Halifax. Our rooms and suites showcase luxury with modern amenities such as free Wi-Fi, spacious showers and comfortable beds. Whether visiting Nova Scotia for business or pleasure, our location is ideal for your next work trip or weekend getaway. Rise and shine to a variety of fresh breakfast offerings and Starbucks® coffee. Visit our expansive fitness centre, pool or yoga studio for your daily workout. Enjoy a chef-prepared meal in the comfort of your room or suite, or visit our modern on-site restaurant. The Pitch & Pivot Social Room serves handcrafted cocktails and locally inspired cuisine in addition to hot and cold grab-and-go items. With over 8,600 square feet of modern event space, our stylish venues are perfect for hosting your next meeting or social event. Expect nothing short of an extraordinary stay at Delta Hotels Dartmouth.

Job Overview  
The position assists with the soliciting and handling of sales opportunities. Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

CANDIDATE PROFILE
Education and Experience
• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years’ experience in the sales and marketing or related professional area.

CORE WORK ACTIVITIES
Building Successful Relationships that Generate Sales Opportunities
Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.
• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include participating on sales calls, entertainment, FAM trips, trade shows, etc.
• Develops relationships within community to strengthen and expand customer base for sales opportunities.
• Assists with managing and developing relationships with key internal and external stakeholders.
• Provides accurate, complete and effective turnover to Event Management.
Managing Sales Activities
• Participates in sales calls with members of sales team to acquire new business and/or close on business.
• Supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue
• Identifies new business to achieve personal and location revenue goals.
• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Gains understanding of the hotel’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.

Assisting in Managing Meetings and Special Events Operations and Budgets
• Researches and analyzes new products, pricing and services of competition.
• Assists in apprising property of all groups that will impact property operations.
• Assists in execution of event management strategy that is aligned with the company’s business strategy and leads its execution.
• Conducts daily walk-through of banquet floor to help ensure client satisfaction and quality standards.

Providing Exceptional Customer Service
• Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Services our customers in order to grow share of the account.
• Executes and supports the company’s customer service standards.
• Provides excellent customer service consistent with the daily service basics of the company.
• Sets a positive example for guest relations.
• Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.
• Strives to improve service performance.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Delta Hotels by Marriott Dartmouth values are shaped by responsible leadership, collaboration, integrity and accountability. Our employees are integral to our success and, because of this, we greatly value our team and recognize their contributions and importance. We encourage you to apply to a position with Delta Hotels by Marriott Dartmouth if you recognize similar values in yourself.

Resumes and cover letters will be accepted in confidence at humanresources@deltadartmouth.com until December 25, 2018.  We appreciate the interest of all individuals who apply, however, only those selected for an interview will be contacted.

We are proud to be an equal opportunity employer.
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