Guest Service Agent ( Part Time Permanent)
The Westin Nova Scotian
1181 Hollis Street, B3H2P6 Halifax, NS
Deep in the heart of downtown Halifax, The Westin Nova Scotian offers first class accommodations in elegant and historic surroundings. We are an employer of choice in this vibrant city, being named a Great Place to Work (Retail & Hospitality) for 2017. With our 4 1/2 star Canada Select property offering 310 well-appointed guest rooms and 23,000 square feet of meeting space, our hotel is ideal for the business traveler, meeting planner, and leisure traveler alike.

JOB SUMMARY: The main functions of the Guest Services Agent are to check guests into and out of the hotel, and operate the switchboard to ensure efficient communication within, to, and from the hotel. The Guest Services Agent must maintain a welcoming attitude and welcome all service questions and requests.
  • Experience in a hotel or a related field required.
  • Previous Front Desk Experience a definite
  • High School diploma required.
  • College degree preferred- Tourism.
  • Long hours sometimes required.
  • Check guests into or out of the hotel.
  • Confirm credit and payment method at check in and full payment at check out.
  • Review PMS inventory and house count for availability and rates.
  • Book reservations for day of arrival or future stays.
  • Balance and prepare individual paperwork for closing shift. Balance bank daily.
  • Maintain and market special guest programs.
  • Handle incoming/outgoing calls.
  • Be familiar with guest privacy and VIP procedures.
  • Operate switchboard and 2-way radio.
  • Know emergency procedures.
  • Run copies and charge guests as needed. Send faxes and charge as needed.
  • Run daily arrival report and ensure special requests taken care of.
  • Review changes in Policy and Procedure.
  • Distribute faxes, packages, and mail to guest services for delivery, or inform guest of receipt.
  • Distribute billing reports to hotel outlets.
  • Prepare key check inventory.
  • Block bus tours and notify Housekeeping.
  • Other duties as required.
RATE OF PAY: $14.50/hr

CLOSING DATE: November 25, 2018

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