Front Desk Agent
The Hollis A DoubleTree Suites by Hilton
Halifax
Job Description: Full-Time & Part-Time Positions

As a Front Desk Agent at The Hollis Halifax – a DoubleTree Suites by Hilton you will be integral to our guest experience. Achieving memorable and positive interactions on a daily basis.

• Register arriving guests / process guest departures
• Provide information on points of interest in the area
• Handle cash and credit card transactions
• Answering guest inquiries in a timely and accurate manner
• Creating accurate reservations
• Ensure the smooth and efficient operation of the Front Desk
• Clear and concise pass-on communication with colleagues and leaders in the department
• Contribute to achieving the loyalty of our guests by exceeding their expectations and providing warm personal service
• Make dining and other reservations for guests, and obtain tickets for events.
• Provide information about local features such as shopping, dining, nightlife, and recreational destinations.
• Make travel arrangements for sightseeing and other tours.
• Receive, store, and deliver luggage and mail.
• Perform requests as required by Guest Services team.
• Pick up and deliver items, or run errands for guests.
• Valet guests vehicles.
 
Job Requirements:

• Outstanding guest service skills
• Excellent written and verbal communication skills
• Strong team player
• Multi-tasking proficiency
• Ability to work with limited supervision
• Positive and professional demeanor
• Must have basic computer experience [including but not limited to: Microsoft Windows, Excel, Word and property management systems (OnQ training an asset)]
• Minimum of 2 years in a front line customer service environment
• Previous Guest Service/Front Desk experience a definite asset
• Post secondary education in Tourism and Hospitality or equivalent hotel experience an asset.
• Must be able to work a variety of shifts inclusive of evenings, weekends, holidays and occasional overnights.

Company Benefits:
• Excellent travel benefits with over 3000 hotels worldwide
• Paid group insurance plan

What will it be like to work for this Hilton Worldwide Brand?

DoubleTree by Hilton understands that doing the little things well means everything. It all starts with a warm chocolate chip cookie welcome. And yet, the experience is far from cookie-cutter. The hotels are interesting, unique properties in great locations and serve as the antidote to impersonal vacations, meetings and events. Our guests stay with us because they know they’ll enjoy an experience they truly value at a competitive price. At DoubleTree by Hilton, we provide the simple acts of care and thoughtfulness that make the traveler feel human again. Our hotels mark the end of travel’s challenges and the beginning of a restful stay.

DoubleTree by Hilton is one of Hilton Worldwide’s ten market-leading brands. For more information visit www.hiltonworldwide.com.
If you appreciate the little things and enjoy creating exceptional experiences, you may be just the person we are looking for to work as a Team Member with DoubleTree by Hilton.
What are we looking for?
Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values.

Specifically, we look for demonstration of these Values:
H Hospitality - We're passionate about delivering exceptional guest experiences.
I Integrity - We do the right thing, all the time.
L Leadership - We're leaders in our industry and in our communities.
T Teamwork - We're team players in everything we do.
O Ownership - We're the owners of our actions and decisions.
N Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes in our Team Members:
• Living the Values
• Quality
• Productivity
• Dependability
• Customer Focus
• Teamwork
• Adaptability
Management Position? No
 
Entry- Level Position? Yes

Management Position? No
 
Entry- Level Position? Yes
 
Employer:The Hollis A DoubleTree Suites by Hilton

How to Apply:
            Fax: 902-429-9700
            E-mail: Olivier.Rohrbacher@hilton.com
How to Apply
Contact Name: Olivier Rohrbacher
Mailing Address: 1649 Hollis Street
Phone: 902-4297233
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