Executive Housekeeper
Dartmouth Marriott
Dartmouth Crossing
DEPARTMENT: Housekeeping
REPORTS TO: General Manager
POSITION: Executive Housekeeper

POSITION SUMMARY: Executive housekeeper direct and control housekeeping operations and staff of the housekeeping department. The major results expected from this job are maintaining an overall clean and safe hotel for our guests as well as our employees, establishing and maintaining quality control and utilizing the proper equipment and supplies for the efficient and economical operation of the hotel.

ACCOUNTABILITIES: An executive housekeeper, co-ordinates between housekeeping crews to inspect assigned areas to ensure standards are met. An executive housekeeper manages many priorities and demands and is able to solve problems, support staff, as well as perform the duties of a housekeeper when required.

QUALIFICATION STANDARDS EDUCATION & EXPERIENCE: • At least 5 years of progressive experience in a hotel or a related field required • High School diploma or equivalent required • College course work in related field helpful • Previous supervisory responsibility required

TOOLS & EQUIPMENT: • Computer, copier, scanner, other office equipment, telephone, two way radios • Ability to work in Excel, Word, PowerPoint • Industrial washers and dryers, industrial presser, vacuum, buffer, extractor, housekeeping carts, lobby carts, elevators, brooms, buckets, mops, radios, fax machine

WORK ENVIRONMENT: • Under variable temperature conditions • Under variable noise levels • Outdoors/Indoors • Around chemicals, fumes and or odor hazards • Around dust and or mite hazards

PHYSICAL REQUIREMENTS: • Long hours sometimes required • Medium work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects • Ability to stand for long hours and walk long distances without fatigue • Ability to bend, stretch, stoop and reach repeatedly without difficulty • Ability to work under variable temperatures and noise levels • Near Vision - The ability to see details at close range

MENTAL REQUIREMENTS: • Oral and Written Comprehension and Expression - Must be able to convey & understand information and ideas in English • Must be able to evaluate and select among alternative courses of action quickly and accurately • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary • Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests • Mathematical Reasoning - Must be able to work with and understand financial information and data, and basic arithmetic functions • Excellent communication skills; fluency in English required. Bilingual skills helpful

DUTIES & FUNCTIONS ESSENTIAL: • Approach all encounters with guests and employees in a friendly, service oriented manner • Maintain regular attendance in compliance with New Castle standards, as required by scheduling which will vary according to the needs of the hotel • Maintain high standards of personal appearance and grooming, which include wearing the proper business attire and nametag when working • Comply at all times with New Castle standards and regulations to encourage safe and efficient hotel operations • Establish and/or implement operating procedures and standards • Plan and coordinate the activities of housekeeping supervisors and their crew • Coordinate inspection or inspect assigned areas to ensure standards are met • Complete financial management tasks, such as setting and adhering to a budget • Establish and maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) • Select and provide proper equipment and supplies for efficient and economical operation of the department • Establish and maintain standards of quality control • Review daily, weekly and monthly reports (i.e. labor, revenue, sales, occupancy, arrivals, VIP) • Conduct public area inspections as well as room inspections to evaluate the physical condition of the hotel and recommend repairs, painting, and furnishings • Inspects Laundry area daily • Tracking of Linen inventory, check for overloading of washers and dryers • Inspect and ensure Laundry area is keep cleaned • Interact with hotel guests • Handle guest complaints and problems • Monitor spending to insure expense control and maximum profit • Insure compliance with departmental S.O.P.’s • Communicate all new policies, information, and directives to all employees • Maintain open door policy • Assist in handling problems in the workplace, including anticipating, preventing, identifying, evaluating, and acting quickly to help resolve in a favorable manner • Prepare and submit weekly payroll for direct reports • Check and respond to electronic communications in a timely fashion • Maintain open door policy • Keep immediate supervisors fully informed of all challenges or matters requiring his/her attention • Supervise staff including; interview, hire, schedule, train, develop, empower, coach & council, recommend and conduct performance and salary reviews, resolve problems, provide open communications, recommend discipline & termination as appropriate

MARGINAL • Participate in all hotel and departmental meetings as requested • Other duties as required
How to Apply
Contact Name: Rick Norman
Email: rnorman@newcastlehotels.com
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