Guest Services Manager (one year term)
Holiday Inn Express & Suites Halifax-Bedford
Halifax, NS
Guest Services Manager (one year term position)
 
We are in search for a dynamic Guest Services Manager (one year term) to lead the guest services team at the Holiday Inn Express & Suites Bedford-Halifax. The successful candidate is passionate, service driven, customer focused and determined to outperform the competitors.  You’ll create the warm atmosphere that makes our guests feel at home.  Reporting to the General Manager, duties include direct responsibility of implementing the guest services budget along with managing the breakfast bar team and ensuring all IHG standards are exceeded.
 
Responsibilities: 
  • Supervise accurate and efficient front desk operations including check in/out procedures.
  • Resolve guest concerns, handle emergencies and other challenges that may occur. Implement resolutions by using discretion and judgement.
  • Effectively manage department labour and other expenses in line with annual budget
  • Manage front office ensuring all IHG Brand Standards are exceeded.
  • Responsible for scheduling all front desk team and breakfast bar members, ensuring that all necessary shifts are staffed appropriately based on hotel occupancy levels.
  • Support team members of all departments in handling guest requests and enquiries to always ensure a positive outcome.
  • Ensure a consistent, high level of customer service at all times.
  • Responsible for regularly reviewing hotel GSS scores, and actively seeking methods of improving.
  • Monitor and take ownership of AR accounts and posting payments. Responsible for cash deposits and managing the accuracy of our night audit team reporting.
  • Manage purchasing and ordering of food & supplies for market place and breakfast bar along with maintaining month end inventories for these areas.
  • Complete month end tasks and reporting in a timely manner.
  • Responsible for ensuring that a proper training regiment is implemented with all new members of the Front Office Team.
  • Monitor the appearance, standards and performance of the front office team with an emphasis on training and teamwork.
  • Ensure team members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties.
  • Carry out shift handovers and brief team members as required.
  • Assisting in other departments, as necessary, and maintain good working relationships with all hotel team members.
  • Adhere to and apply all IHG & Palm Holdings standards and ensure all team members comply with company safety policies, procedures and guidelines.
 We are looking for a service driven leader who wants to be part of a team taking our hotel to greater heights and leading the competitive set in RevPAR penetration. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
  • Guest-focused at all times – Always looking for ways to “Wow” our guests.
  • Positive attitude and good communication skills
  • Committed to delivering a high level of customer service
  • Excellent grooming standards
  • Competent level of computer proficiency and Opera PMS.
  • Ability to work flexible hours
 We have a strong sense of family and we genuinely care about people and we show this through living out our True Hospitality Promise each and every day. If you are motivated through challenges and have exceptional leadership skills in a hotel front office environment, please send your resume with salary expectations to :
 
Kathy Perrier
General Manager
kathy@hiexhalifax.com
How to Apply
Contact Name: Kathy Perrier
Mailing Address: 980 Parkland Drive
Phone: 902-404-3656
Fax: 902-444-4410
Email: kathy@hiexhalifax.com
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