Front Desk Agent - Full Time
Courtyard by Marriott
5120 Salter Street Halifax NS< B3J 0A1
The Courtyard by Marriott-Full Time Guest Services Agent
The Courtyard by Marriott, Downtown Halifax, is a 125 room luxury, boutique property, located just minutes from the gorgeous Halifax Harbor.  We offer our guests’ first-class hotel services and amenities, such as, an indoor heated pool and hot tub, 24 hour fitness center, business and conference center and an onsite Bistro and bar.
We are currently seeking a full-time Guest Services Agent for our property, available to work 40 hours a week, with open availability to include, days, evenings, holidays and week-ends.  Shifts can start as early as 6:45am and end as late as 11:15pm, depending on the scheduled shift. Not suitable for students.
Position Summary
The successful candidate should be outgoing and friendly, with an upbeat personality and a natural talent for delivering superior customer service.  At The Courtyard by Marriott, we strive to make our guests’ feel at home, ensure their needs are met and their expectations exceeded.  As a Guest Services Agent, it will be your job to heighten our guests’ experiences.
Responsibilities and Duties
  • Provide outstanding customer service in a pleasant, courteous, professional manner.
  • Greets and processes guests promptly upon arrival.
  • Reviews reservations and assigns rooms based on availability, special requests and hotel promotions.
  • Answers phone and guest inquiries efficiently.
  • Making of reservations or appointments for guests whom want to experience local entertainment or services.
  • Exceeding guests’ expectations by anticipating the services they may require and suggesting local venues to enhance the guest experience.
  • Communicates with housekeeping and maintenance departments to ensure prompt responses to guest needs and requests.
Qualifications and Required Skills
  • Excellent customer service and communication skills
  • Professional appearance is a must.
  • Ability to handle guest complaints, follow up on requests and issues promptly and efficiently.
  • Cash control experience needed.
  • Ability to work in a multi-tasked environment.
  • Basic computer skills required
  • Valid drivers’ license an asset.
How to Apply
Contact Name: Stephanie J
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