Concierge
The Lord Nelson Hotel & Suites
1515 South Park Street, Halifax, NS
The Lord Nelson Hotel & Suites is always looking for amazing people to join our Team!  The Concierge is responsible for welcoming guests to the hotel, maintaining complete control of the front entrance unloading guest’s cars as well as parking and retrieving guest vehicles.

Duties and Responsibilities:
  • To be present at concierge desk/entrance in order to be ready to assist guests, colleagues, and visitors when required
  • Ensures collection and delivery of guest luggage in an efficient and timely manner
  • Escort guests to room and assist with guest luggage to or from assigned rooms
  • Makes deliveries to guest room (eg: flowers, postcards, messages, etc.)
  • Delivers and collects items on loan from the hotel to guests
  • Ensures the efficient delivery and collection of group/tour luggage
  • Ensures safe storage, appropriate ticketing of guest luggage, jackets, personal items
  • Assist guests with long term luggage storage requests
  • Respond to guest requests and queries providing knowledgeable, efficient, and helpful information on the city, the hotel, and hotel amenities
  • Provide valet service to guests
  • Maintain and supervise access to all safe deposit boxes
  • Maintain the highest level of customer service and display professionalism at all times
Requirement/Experience:
  • Flexible and able to work evenings, weekends and holidays; days off will vary from week to week
  • Proven reliability
  • Must speak, understand, and write fluently in English, Bilingualism an asset
  • Ability to work with minimal supervision
  • Proven initiative and outgoing enthusiasm
  • Excellent guest service skills
  • Proven physical stamina for luggage handling
  • Driver’s license with clean driving record and ability to operate a standard transmission as well as an automatic
  • Excellent knowledge of Halifax and surrounding areas
  • Experience handling guest concerns and complaints
  • Excellent interpersonal and communication skills, both written and verbal
The Lord Nelson Hotel recognizes our employees as an essential resource and value workers of all ages. We offer excellent opportunities for career growth, medical benefits, and incentives.

To express your interest in this position, please forward your resume to:
Elissa Jestings, Human Resources
ejestings@universalgroup.ca


No phone calls please.
How to Apply
Contact Name: Elissa Jestings
Mailing Address: 1515 South Park Street, Halifax, NS B3J 2L2
Phone: (902) 423-6331
Email: ejestings@universalgroup.ca
Website: lordnelsonhotel.ca
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