Guest Service Agent/Night Auditor
Hearthstone Inn Dartmouth
313 Prince Albert Road Dartmouth Nova Scotia
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The Hearthstone Inn is currently recruiting for a full time position consisting of three 3pm - 11pm shifts and three 11pm - 7am shifts.
Responsibilities:
 
• To ensure that all tasks are performed for the purpose of providing customer satisfaction.
• To become familiar with and comply with company policies and procedures.
• To operate hotel switchboard and direct calls appropriately.
• To great guests in a positive, professional, and hospitable manner.
• To make reservations for future guests.
• To check guests in/ out of the hotel.
• To handle all payments coming through the front desk.
• To competently work with all reservation systems and payment collection systems in the hotel.
• To complete clerical work as required.
• To complete daily front desk checklists.
• To engage with both internal and external guests in a positive professional manner.
• To assist guests with luggage, directions, information etc.
• To notify manager when any supplies are running low to ensure timely reordering.
• All other duties as assigned

Qualifications:
• Demonstrated ability to complete tasks as assigned
• Demonstrated ability to learn new skills
• Completion of High School, Post Secondary education in Tourism Management, Hotel Management will be considered an asset.
• Demonstrated ability to work and multitask in a fast paced environment
• Experience in the Hospitality Industry
• Knowledge of Front Desk Operation
• Knowledge of audit requirements
• Knowledge of room standards and housekeeping functions
• Basic computer knowledge
How to Apply
Contact Name: Keith Blunston
Mailing Address: 313 Prince Albert Road Dartmouth Nova Scotia B2Y 1N3
Phone: 9024695850
Email: Keith@hshotels.ca
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