Guest Service Agent
Alt Hotel Halifax Airport
Halifax Stanfield International Airport
This position has been filled.
Become Guest Service Agent at Alt Hotel Halifax Airport

Do you like challenges? Join a growing company that offers real opportunities for advancement.

Do you have ideas?  Our management style is flexible and we encourage initiative.

Do you like to keep fit? Stay in shape thanks to the exercise room at your workplace.

Do you like to get involved?  You’ll have the chance to give back by supporting the many causes that we’re involved in.

Is family close to your heart? As a family owned business it’s close to ours too! That’s why you’ll have the opportunity to invite friends and family to work during Family Day!

Do you like to travel?  Take advantage of an employee discount when you stay at one of our hotels and your nearest and dearest can also benefit with the Family and Friends discount.

Willing to relocate? Gain unique work experience thanks to our network of hotels in Canada’s most beautiful cities.

Group Germain Hotels is a family run business originally from Québec that builds and operates Le Germain Hotels and Alt Hotels across the country. Ranked as one of Canada’s 50 best-managed companies, our reputation is based on the impeccable warmth and hospitality with which our team welcomes our guests as well as the stylish design and comfort of our properties.  Each member of our team is chosen for their sincere desire to please and their ability to work in a team!

Discover our story: https://youtu.be/RCxSGs2SFpA
 
Alt Hotels by Le Germain is an equal opportunity employer.
 
Guest Service Associate (GSA)
 
Description of principal tasks:
 
  1. Greeting guests, registering arrivals and departures and assigning them a room
    • Assign rooms
    • Register guests
    • Be familiar with our in house VIP’s
    • Review arrivals report in details (preference, special requests, etc) and act accordingly
    • Explain the hotel logistics
    • Answer client questions
    • Register transactions and follow up with billing
    • Process departures
    • Inform clients about our services
    • Take complaints and act accordingly
    • Taking care of their registers on a daily basis, reviewing clients invoices
    • Keep track of arrivals, departures, in-house, daily activities and follow up accordingly
    • Follow up with housekeeping and maintenance when needed
 
  1. Answer telephone calls and take reservations
    • Answer and manage telephone calls
    • Inform clients on availability, rates, specials, type of services
    • Offer clients optional packages
    • Take reservations, follow up, changes and cancellations
    • Input as much information as possible about the clients specific needs related to their general profile or for one particular stay with us.
    • Obtain all the needed direct billing or third party billing information and input accordingly
    • Maintain waiting list
    • Help guest with their voicemail
    • Log wakeup call requests and make the wake up calls
  • Manage hotel room availability
  • Help with employee training
  • Always be aware of in house activities and events
  • Participate in marketing initiatives when requested
  • Follow up with management regarding particular issues
  • Answer calls and direct them to the appropriate person
  • Keep track of the list of arrivals
  • Verification and detailed of the days arrivals, follow up with reservation confirmations by fax, mail and courier, follow up with different reservations booking channels (ihotelier, OWS, Expedia, Booking.com, etc)
  • Be an active member of the emergency team
  • Inform various reservation Channels about room availability (ihotelier, OWS, Expedia, Booking.com, etc)
  • Manage the delivery of courier items and confirm who the receiver is before accepting the parcel
    • Take care of courier and mail services for clients (FedEx, Canada Post, UPS, other)
    • Make daily calls to hotels in the area to inquire about availabilities and advise them of ours if requested
    • Recommend and make reservations for restaurants, tour buses and other attractions in the area
    • Promote and recommend ALTcetera
    • Provide clients with tours of the hotel
    • VIP program
    • Sell gift certificates
    • Assist with the selling of Boutique items
    • All other related guest services responsibilities
  1. Altcetera
    • Assist guest with requests
    • Serve alcoholic and non-alcoholic beverages
    • Keep the area clean (cupboard, counters, dishes, etc)
    • Rotate the expired items
    • Maintain the supplies of food (perishable and non-perishable)
    • Maintain the proper supplies (napkins, cutlery, etc)
    •  
  2. Administrative tasks
    • Use of the procedural log books
    • Deposit procedures
    • Balance cash register from front desk and bar.
    • Understand the difference between complementary stays, promotional stays, gift certificates, third party, direct billing and multiple billing.
    • Maintain the front desk and Altcetera area clean and maintain supplies needed
    •  
  3. All other tasks as required
We would like to thank you for your application, however only those meeting the required qualifications will be contacted for an interview.
How to Apply
Contact Name: Mark Schaay
Mailing Address: 40 Silver Dart Drive
Phone: 902-334-0136
Fax: 902-334-0137
Email: mschaay@althotels.ca
Website: www.althotels.ca
Print Back