Room Attendant
Holiday Inn Express
Halifax Airport
We are currently looking for Room Attendants. At Holiday Inn Express® we want our guests to rest and feel energized and ready for the day ahead which means we need team members to demonstrate the following service behaviors:
  • Make a Connection - show guests that they are important and make them feel at ease by taking time to acknowledge them in a friendly way
  • Be Helpful - familiarize yourself with all the services in the hotel and the local area to answer any question and give guests what they need to find their own way
  • Be Efficient - take ownership and play your part to get things done by making things easier for guests; doing as much as in advance and multi-task when you need to
 
Areas of Accountability:
Exceed guest expectations by ensuring we provide superior service and teamwork:
  • Ensure all hotel services are delivered efficiently and in a timely manner.
  • Consistently communicate information and requests to Manager to ensure teamwork generates exceptional guest service. 
  • Ensure rooms security by maintaining effective key control and confidentiality.
  • Motivate self and co-workers by displaying excellence in customer service.
 
      Maintain clean and safe working conditions within department and hotel:
  • Notify management of any problems or discrepancies.
  • Take corrective action, where required, to improve safety of work areas.
  • Follow IHG 5 Ways of Clean procedures
 
Perform tasks specific to Guest Services team:
  • Clean all areas of guest rooms in a thorough, timely and efficient manner, as per hotel standards.- 16 rooms per day
  • Monitor and maintain daily stock levels of linens and supplies
  • Report lost and found items as per policy
  • Maintain guest safety and security by following set procedures
  • Record and report any repairs as per hotel procedure
  • Dispose of waste according to hotel recycling procedures
  • Any other work assigned by the Director of Housekeeping or Supervisory team
 
General:
 
  • Focus on consistent delivery of Holiday Inn Standards for housekeeping, Mission, and Values
  • Resolve any areas of concern relating to the safety and security of guests or staff.
  • Maintain high level of integrity by respecting the privacy of guests and associates.
  • Ensure management is informed of all unusual activity and matters of significance.
  • Perform all duties in a timely and efficient manner in accordance with established corporate policies and procedures to achieve the overall objectives of this position
  • Good verbal and written communication skills
  • Detail-oriented and well organized
  • Able to work independently
  • Must be able to bend, extend arm reach over head, kneel and stand for long periods of time
  • Must be able to lift 20 lbs
  • Must be able to push, pull and maneuver a fully stocked cart
  • Available for work weekdays, weekends and holidays
  • Previous cleaning or hotel-related experience an asset 
Company Benefits:
  • Excellent travel benefits with IHG hotels worldwide
  • Group insurance plan
  • Free Staff Parking
  • Discounted staff meals
  • MetroX Bus stops just outside hotel entrance
How to Apply
Contact Name: Karen Kingsley
Phone: 9025763285
Email: kkingsley@hiehalifaxairport.com
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