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| POSITION SUMMARY: The Night Auditor is directly responsible for the prompt and efficient balancing of the day’s transactions of the entire hotel, as well as for safeguarding both the hotel’s guests and its assets by following all established safety and security policies and procedures ACCOUNTABILITIES: The prompt and efficient balancing of the day’s transactions of the entire hotel. Check in and check out of guests and for meeting many other guest needs during their stay. The Night Auditor is also responsible for the collection of monies for services rendered during a guest stay. Responsible for the smooth operation of the front office, and for insuring that all standard operating procedures pertinent to the Front Office are followed. QUALIFICATION STANDARDS EDUCATION & EXPERIENCE: • Experience in a hotel or a related field preferred • High School diploma or equivalent required • College course work in related field helpful • Valid Driver’s License required • Previous customer service experience preferred TOOLS & EQUIPMENT: • Computer, Credit Card Authorization machine, projector, copier, scanner, other office equipment, telephone, two way radio, guest keys, cash bank • Ability to work in Excel, Word WORK ENVIRONMENT: • Under variable temperature conditions • Under variable noise levels • Outdoors/Indoors • Around chemicals, fumes and or odor hazards • Around dust and or mite hazards PHYSICAL REQUIREMENTS: • Long hours sometimes required • Light work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects • Ability to work under variable temperatures and noise levels • Near Vision - The ability to see details at close range • Ability to bend, stretch, twist or reach with your body and arms • Must be able to stand and/or walk for lengthy periods of time MENTAL REQUIREMENTS: • Oral and Written Comprehension and Expression - Must be able to convey & understand information and ideas in English • Must be able to evaluate and select among alternative courses of action quickly and accurately • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary • Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests • Mathematical Reasoning - Must be able to work with and understand financial information and data, and basic arithmetic functions • Multi-lingual skills helpful DUTIES & FUNCTIONS ESSENTIAL: • Approach all encounters with guests and employees in a friendly, service oriented manner • Maintain regular attendance in compliance with New Castle standards, as required by scheduling which will vary according to the needs of the hotel • Maintain high standards of personal appearance and grooming, which include wearing the proper business attire and nametag when working • Comply at all times with New Castle standards and regulations to encourage safe and efficient hotel operations • Interact with hotel guests • Confirm credit and payment method at check in • Confirm full payment at check out • Log all requests and confirm completion • Handle all guest problems and complaints in a calm, understanding fashion and be able to think through non-routine situations • Act as a special safety and security agent for the hotel by, correcting or reporting and safety or security deficiencies • Check guests in and out • Take reservations • Give wake-up calls • Balance number of rooms and revenue • Prepare necessary reports • Balance Guest Services and Food and Beverage cashiers’ work • Balance credit cards • Make credit card deposits • Review PMS inventory and house count for availability and rates • Balance and prepare individual paperwork for closing shift • Balance bank daily • Be familiar with guest privacy • Operate switchboard and 2-way radio • Provide information about hotel • Know emergency procedures • Keep immediate supervisors fully informed of all challenges or matters requiring his/her attention MARGINAL • Other duties as required • Participate in all departmental meetings All New Castle employees are special safety and security agents and, whenever possible, are to report of correct and safety or security deficiencies. They are to be constantly on the alert for any unsafe or unsecured areas which bay threaten the wellbeing of guest or fellow employees or the maintenance and security of the hotel property and react accordingly. This hotel functions 7 days a week, 24 hours a day. All employees must realize that we schedule as business dictates. The rate of pay is $13.25 | ||||||||||||||
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