Sales Coordinator
1990 Barrington Street, Halifax, NS B3J 1P2
SilverBirch Hotels & Resorts is one of Canada’s leading hotel management companies and manages a large portfolio of full-service, focused service and extended stay hotels across Canada. The company manages independent hotels and hotels operating under major franchise brands, such as Marriott, Hilton and Radisson.
We are looking for a full-time Sales Coordinator at our Halifax properties.
Duties & Responsibilities:
  • Manage telephone inquiries for the sales department regarding servicing customers, marketing, and promotional opportunities and account qualifying.
  • Provide general office administration including filing, monitoring and replacement of collateral, office supplies, fax/photocopier maintenance etc.
  • Assist as needed in preparing proposals, contacts, block space and follow-up regarding room block updates
  • Assist with new prospects and target lists, coordination of sales blitzes and client service events.
  • Compile and manage database for promotional mailings.
  • Assist with preparation for tradeshows and sales missions.
  • Assist with monthly action plans with the input of the Director of Sales and Marketing.
  • Coordinate meeting room booking procedures, conduct site inspections, track payments and compile and analyze reports relating to wash factors, lost business, sales booking reports and cancellations
  • Interact with guests to obtain feedback on product quality and service levels; able to respond to and handle guest problems and complaints.
  • Effectively manage budgets to maximize revenue and meet customer needs.
  • Assist as needed in strategic planning of budgets and programs including advertising, public/media relations, database/direct marketing, sales promotions, event marketing, website and collateral development.
  • Attend pre-event meetings as needed; attend and assist hotel functions when needed.
  • Ensure all reader boards are programmed and current.
  • Responsible for leading and promoting engaging and creative Social Media content of both hotels across all social media channels.
  • Executing a variety of details involving email campaigns, newsletters, outbound calls, trade shows, media relations, customer communications, advertising, promotions, and other marketing plans.
  • Writing and maintaining content on social media and providing monthly updates to company websites.
  • Interacting regularly with sales, marketing and hotel leaders to talk about communication/promotion/marketing needs
  • Coordinate efforts to manage the customer data
  • Other related duties as assigned.
 Preferred Education & Qualifications, Skills, Knowledge and Abilities Required:
  • Sets a positive example for guest relations; pleasant phone manner and professionalism.
  • Strong written and verbal communication skills; high level of attention to detail.
  •  Effective sales skills to secure new business and up-sell products and services.
  • Knowledge of Front Office/Reservations/Sales procedures.
  • Proven interpersonal and organizational skills.
  • Experience with creating and promoting social media content considered an asset.
  • Able to multi-task, meet timelines and prioritize in a fast-paced environment.
 Experience, Training and Education:
  • 1-year sales and/or hotel operational experience in a hotel environment.
  • Post-secondary education in Hospitality, Commerce, Business Administration or marketing.
  • Knowledge of events and catering processes.
  • Computer skills including: MS Office: Word, Excel, Power Point, Opera and/or related catering/sales program.
 If you are interested in joining SilverBirch Hotels & Resorts, we want to hear from you!
 Apply to:
If you are considering employment with us, please be advised that SilverBirch Hotels & Resorts 
  • does not require job applicants to pay a fee for a job application or opportunity; and
  • does not make unsolicited offers of employment.
If you have been approached by any entity engaging in such practices who claims to represent SilverBirch Hotels & Resorts, please advise us immediately by email at and contact either the Canadian Anti-Fraud Call Centre at 1-888-495-8501 or the Royal Canadian Mounted Police. 
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