Part Time Night Audit /Part Time GSA
Best Western Plus Chocolate Lake
Halifax
Position Summary:  To provide efficient and courteous service to each guest and to operate according to the policies, procedures and quality standards of the hotel to ensure the satisfaction of internal and external guests. To balance the daily front office paperwork for the hotel and restaurant, perform nightly required maintenance on the computers, prepare the daily management reports, guest receipts and rapid check-out folders.
 
Hours: This position will be 2-3 night audit shifts per week (11PM-7AM) with a potential of 2-3 guest service agent shifts per week if candidate is looking for full time hours. 

Areas of Accountability: 
  • Achieve ultimate high-end guest satisfaction
  • Oversee and participate in the prompt and courteous handling of all guests as necessary, including but not limited to, check-in & check-out, telephone and personal inquiries
  • Maintain rooms security by providing effective key control & confidentiality
  • Meet and exceed customer expectations by ensuring you provide superior service 
  • Ensure that all customer services are delivered efficiently and effectively 
  • Effectively communicate any information or requests to co-workers as necessary to ensure teamwork results in exceptional customer service
  • Ensure effective check-in and check-out procedures are followed for individual and group/tour activity
  • Must have working knowledge of reservations system to perform taking reservations
  • Check with F.O.M., daily for out-of-order rooms, VIP rooms, and special accommodation requests
  • Must expedite audit balancing duties quickly and effectively to ensure minimal interruption to regular desk activities
  • Address guest concerns in a positive and helpful manner and take prompt, corrective action where necessary.
  • Inform relief shift of any concerns or special requests that have arisen through your shift.
  • Prepare, balance and print all Daily Management reports.
  • Ensure the maintenance of a clean and safe working environment.
  • Run the Night Audit Sequence
  • Balance Room Revenue to be posted by verifying all Market and Segment codes, effecting corrections where necessary.
  • Verify the balance of all cash floats
  • Balance all daily miscellaneous vouchers and sort them by revenue type.
  • Balance and close all Credit Card POS Machines.
  • Print Guest receipts and prepare the rapid check-out folders.
  • File all Night Audit Reports and registration cards from daily check-outs
  • On a nightly basis, prepare and e-mail Daily Revenue Report.
  • Sort all Management Reports into their respective Manager mailboxes.
  • Check Paper levels of all printers and restock if necessary.
  • Balance monthly reports on the night of the month end and place completed
  • Report in the mailbox of the Night Audit Supervisor.
Candidate must be available to work shift work, including evenings, weekends & holidays. 

Qualifications: 
•Experience in a hotel or a related field is preferred 
•Previous front desk experience a definite asset
•Opera experience a definite asset
How to Apply
Contact Name: Jesse Johnson
Email: gsm@chocolatelakehotel.com
Website: www.chocolatelakehotel.com
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