Housekeeping Supervisor
Holiday Inn Express & Suites Halifax-Bedford
Halifax, NS
At Holiday Inn Express & Suites Halifax-Bedford we want our Guest and Staff to rest and feel energized for the day ahead, which means we need team members to demonstrate the following behaviors:
  • Authentic – Show Guest and team members that they are important and make them feel at ease by taking time to acknowledge them in a friendly way.
  • Bold – Take ownership and play your part to get things done by making things easier for our Guest and Staff, doing as much in advance and multi-task when you need to.
  • United - Work together for the common purpose of our guests and other team members
 Responsibilities include but not limited to:
 
  • The Housekeeping Supervisor reports directly to the Executive Housekeeper.
  • Assumes the role and responsibilities of Executive Housekeeper in their absence and days off.
  • Works with the Executive Housekeeper to manage and coordinate the daily activities of housekeeping and laundry.
  • Assists with establishing work and cleanliness standards and procedures and ensures they are adhered to.
  • Arrives to work 30 minutes prior to Room Attendants to ensure proper opening, and leaves 30 minutes after Room Attendants leave to ensure proper closing of the department.
  • Consistently offers professional, engaging and friendly service, leading by example.
  • Perform Guest Room and Public Area inspections daily, to uphold the inspections to a high standard of cleanliness.
  • Personally carry out housekeeping duties in the case of any form of emergency/urgency and or shortage of staff.
  • Review daily schedule and adjust staffing as necessary based on hotel pick up and for sudden changes
  • Review daily arrivals and departures, late checkouts, early arrivals and related information.
  • Communicate and coordinate the preparation of rooms for guest arrivals and ensure appropriate action taken for special guests’ request (i.e. allergies, cleaning carpet stains, cribs, tub chairs).
  • Interdepartmental skills in communication (written & verbal) to ensure guests and hotel surpass service expectations daily.
  • Oversee Lost & Found program and ensure proper documentation is done daily and that items are securely locked in the proper area.
  • Actively participate in training and orientation of new team members, to ensure the execution of hotel standards, owners & IHG Standards.
  • Assist with the screening and interviewing of potential new hires.
  • Address and respond appropriately to guest questions and concerns relating to service and room condition.
  • Monitor performance for housekeeping and laundry according to hotel policies as required.
  • Contributes to a healthy and safe work environment by reporting all safety hazards, following WHMIS and Fire safety training, and working in a safe manner.
  • Maintains confidentiality and propriety information.
  • Consistently practices privacy and security for guest and team members. 
  • Project a favorable image of Palm Halifax Inc. to team members and guest.
  • Be proactive in carrying out assigned duties as required.
 
PREFERRED EDUCATION & QAULIFICATIONS
Minimum 1 year previous supervisory experience in a Hotel
Previous experience in Housekeeping is a definite asset.
Must be available evenings, weekends & holidays.
High School diploma or equivalent required.
Experience with Opera PMS and Microsoft Office
Highly organized and detail orientated with a passion for cleanliness.
Work well under pressure and without supervision
Must be Trustworthy/Honest and reliable.
Ability to motivate, train and develop team members.
Strong communication and team work skills.
Able to perform in a fast-paced environment. 
How to Apply
Contact Name: Carol Scanlan
Mailing Address: 980 Parkland Drive
Phone: 902-444-6700
Fax: 902-444-4410
Email: carol@hiexhalifax.com
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