Guest Services Supervisor
THE BARRINGTON HOTEL
1875 Barrington Street, Halifax, NS
SilverBirch Hotels & Resorts is one of Canada’s leading hotel management companies and manages a large portfolio of full-service, focused service and extended stay hotels across Canada. The company manages hotels operating under major franchise brands, such as Marriott, Hilton and Radisson.
 
We are looking for a GUEST SERVICES SUPERVISOR
 

Basic Purpose
Under the direction of the Guest Services Manager, the Guest Services Supervisor works with the team to provide the highest level of service in a knowledgeable, professional manner, while striving to constantly exceed guet expectations of our service. They are passionate about serving others and working as a team with associates from all departments.
 
Duties & Responsibilities:
  • Able to perform and supervise the job functions of a Guest Service Agent.
  • Assist the Guest Services Manager in setting direction and achieving Front Office goals.
  • Lead First Response in emergency situations:  fire, power outage, flood, bomb threat
  • Provide leadership for the Front Office team and lead by example.
  • Take lead in resolving escalated guest service issues and demonstrate the ability to follow-up
  • Oversee shift operations of Front Desk. 
  • Take onership of room inventory day-of, as related to house status, overbooking, and room type issues, relocating guests when necessary. 
  • Prepare for VIP guest arrivals and for upcoming groups, monitoring business to ensure appropriate staffing levels
  • Exceed the expectations of all guests (both internal and external) through empowerment and by responding attentively, efficiently, and politely to all requests.
  • Motivate and monitor participation in Guest Service programs (upsell/comment capture)
  • Help create a positive work environment through teamwork, cooperation with peers and team leaders and  an environment  where all team members consistently deliver service standards
  • Actively participate in monthly departmental communication meetings.
  • Contribute to a healthy and safe work environment by reporting all safety hazards, following WHMIS and Fire Safety training, and working in a safe manner.
  • Contribute to regular coaching sessions with team members regarding performance & standards
  • Assist with scheduling, training and career development of team members
  • Work closely with other departments to ensure exceptional service
  • Provides a favorable image of SilverBirch Hotels & Resorts and the Brand to the public by consistently demonstrating our  Values (Engagement, Quality, Performance, Integrity and Growth)
  • Other related duties and projects as assigned
 
Skills, Knowledge and Abilities Required:
  • Excellent guest service; excellent communication and interpersonal skills both verbal and written
  • Able to tactfully and quickly resolve/defuse guest concerns and ensure appropriate follow up is done
  • Strong computer and telephone correspondence abilities with previous experience using Microsoft such as Word and Excel
  • A working knowledge of Opera is an asset.
  • Highly organized, able to multi-task and detail oriented;  Works well under pressure.
  • Able to perform well in a fast-paced environmentEnergetic, honest, self-motivated and flexible
  • Reliable, punctual and dependable; strong teamwork skills
  • Able to train, motivate and develop team members through own experience and passion for service.
  • A self motivated individual, able to problem solve, initiate action and complete projects.
 Preferred Education & Qualifications:
  • 1 years previous guest service experience is required.
  • Previous supervisory experience is required.
  • Diploma in hospitality is an asset
  • A valid’ drivers licence is an asset
 Working Conditions:
  • Sometimes exposed to frequently open doors to the outside
  • Fast paced environment that is often demanding
  • Stand, walk and remain on feet to perform job duties for entire shift duration
  • Reach overhead and below the knees, including bending, twisting, pulling and stooping
  • Hours and shifts will vary according to occupancy and the needs of the department.
 
         If you are interested in joining SilverBirch Hotels & Resorts, we want to hear from you!
 
Apply to:                      halifaxhotels@silverbirchhotels.com

 
SILVERBIRCH HOTELS & RESORTS IS SUPPORTIVE OF WORKFORCE DIVERSITY AND ENCOURAGES APPLICATIONS FROM QUALIFIED INDIVIDUALS.
SILVERBIRCH HOTELS & RESORTS WELCOMES AND ENCOURAGES APPLICATIONS FROM PEOPLE WITH DISABILITIES. ACCOMMODATIONS ARE AVAILABLE UPON REQUEST FOR CANDIDATES TAKING PART IN ALL ASPECTS OF THE SELECTION PROCESS.
NOTICE TO POTENTIAL JOB APPLICANTS
If you are considering employment with us, please be advised that SilverBirch Hotels & Resorts 
  • does not require job applicants to pay a fee for a job application or opportunity; and
  • does not make unsolicited offers of employment.
If you have been approached by any entity engaging in such practices who claims to represent SilverBirch Hotels & Resorts, please advise us immediately by email at careers@silverbirchhotels.com and contact either the Canadian Anti-Fraud Call Centre at 1-888-495-8501 or the Royal Canadian Mounted Police. 
  • Available for working a variety of shifts which includes weekends, statutory holidays and evenings
How to Apply
Email: halifaxhotels@silverbirchhotels.com
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