Guest Service Agent
Holiday Inn Express Dartmouth
Dartmouth Nova Scotia
The Holiday Inn Express & Suites Halifax/Dartmouth is a new hotel located in the heart of Burnside Business Park and minutes from Dartmouth Crossing. With 125 guestrooms the Holiday Inn Express & Suites Halifax/Dartmouth caters to corporate and leisure clients. We are looking for an individual to compliment our excellent team.


The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

  • Be the warm welcome that kicks off a memorable guest experience. 
  • Acknowledge Rewards Club members and returning guests, in person or on the phone. 
  • Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay. 
  • Handle cash and credit transactions. 
  • Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes. 
  • Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
  • Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
  • Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
  • Take pride in your appearance and place as a brand ambassador.
  • Always know what events and activities are on the day’s schedule.
  • Jump into other duties when your colleagues need your help. 
  • Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
  • Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
  • Fluency in the local language - extra language skills would be great, but not essential. 
  • Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers.
  • Flexibility - evenings, weekends and holiday shifts are all part of the job. 
  • You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
  • Experience - ideally, you’ll have spent at least one year in a front desk or guest/customer service position. 
  • Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.
Please submit resumes via email to 
How to Apply
Contact Name: Joan Collett
Mailing Address: 335 John Savage Avenue, Dartmouth, NS
Phone: 902-431-1122
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