Guest Service Agent
Holiday Inn Express Dartmouth
Dartmouth Nova Scotia
The Holiday Inn Express & Suites Halifax/Dartmouth is a new hotel located in the heart of Burnside Business Park and minutes from Dartmouth Crossing. With 125 guestrooms the Holiday Inn Express & Suites Halifax/Dartmouth caters to corporate and leisure clients. We are looking for an individual to compliment our excellent team.

WHAT’S THE JOB?

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

YOUR DAY-TO-DAY
  • Be the warm welcome that kicks off a memorable guest experience. 
  • Acknowledge Rewards Club members and returning guests, in person or on the phone. 
  • Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay. 
  • Handle cash and credit transactions. 
  • Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes. 
  • Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
  • Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
  • Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
  • Take pride in your appearance and place as a brand ambassador.
  • Always know what events and activities are on the day’s schedule.
  • Jump into other duties when your colleagues need your help. 
WHAT WE NEED FROM YOU
  • Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
  • Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
  • Fluency in the local language - extra language skills would be great, but not essential. 
  • Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers.
  • Flexibility - evenings, weekends and holiday shifts are all part of the job. 
  • You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
  • Experience - ideally, you’ll have spent at least one year in a front desk or guest/customer service position. 
  • Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.
Please submit resumes via email to jcollett@hiedartmouth.com. 
How to Apply
Contact Name: Joan Collett
Mailing Address: 335 John Savage Avenue, Dartmouth, NS
Phone: 902-431-1122
Email: jcollett@hiedartmouth.com
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