SilverBirch Hotels & Resorts is one of Canada’s leading hotel management companies and manages a large portfolio of full-service, focused service and extended stay hotels across Canada. The company manages hotels operating under major franchise brands, such as Marriott, Hilton and Radisson.
We are looking for a Server/Relief F&B Supervisor
GENERAL OVERVIEW
This front-line position is an excellent opportunity for someone with strong customer focus who has some supervisory experience. Our colleagues work to provide the highest level of service in a knowledgeable, professional manner while striving constantly to exceed guest expectations. The function of the Relief F&B Supervisor is to lead the shift and direct the workforce of F&B employees during the shift. Reporting to the Outlets Manager the primary areas of focus for this position are:
SERVER: RESPONSIBILITIES
- Embrace the hotel’s Food and Beverage Standards and its Vision, Mission, and Values.
- Exceed the expectations of all guests (both internal and external) through empowerment and by responding attentively, efficiently, and politely to all requests.
- Help create a positive work environment through teamwork and cooperation with peers and team leaders.
- Actively participate in monthly departmental communication meetings.
- Contribute to a healthy and safe work environment by reporting all safety hazards, following WHMIS and Fire Safety training, and working in a safe manner.
- Contribute to the overall financial success of the Food and Beverage department through suggestive selling, up-selling, breakage/equipment control, and accurate financial reporting
- Other duties as assigned
RELIEF FOOD & BEVERAGE SUPERVISOR: RESPONSIBILITIES
- Ensure all department operational procedures are followed in accordance to standards
- Greet then seat and service guests in accordance to Standards.
- Assist with service and/or bussing when necessary to ensure superior guest satisfaction.
- Monitor the schedule daily, ensuring that staffing levels are maintained and consistent with business levels while following the guidelines created by the hotel and union.
- Follow through on guest requests and/or complaints.
- Participate in the development of the merchandising &marketing of all F&B services
- Liaise closely with the Culinary team and promote teamwork between the Culinary and the Outlet team members.
- Relay suggestions about menu items and guest feedback to the Outlets Manager.
- Actively participate and contribute to project work identified by the Outlets Manager
SERVER: QUALIFICATIONS, ABILITIES, SKILLS AND COMPETENCIES
- Previous Food & Beverage server experience is required, especially in the area of fine dining
- Must be of legal age to serve alcohol
- Knowledge of wine service is an asset
- Responsible Beverage Server Certificate
- Demonstrates exceptional guest service skills with a passion to continually anticipate and exceed guest expectations.
- Exceptional interpersonal, communication, and organizational skills and a keen eye for detail are essential.
- Able to organize job tasks efficiently, be thorough and exact with details, provide quality guest service
- Reliable and flexible to work varied shifts, including days, evenings, weekends, holidays and split shifts.
- Capable of handling a physically demanding workload, including lifting, or standing for long periods of time
- Friendly, energetic, enthusiastic individual with a neat, professional appearance
RELIEF FOOD & BEVERAGE SUPERVISOR: ADDITIONAL QUALIFICATIONS, ABILITIES, SKILLS AND COMPETENCIES
- Minimum 2 years’ experience in Food & Beverage Industry including previous supervisory experience
- Experience working in unionized environment
- Formal hospitality training an asset (i.e. degree or certificate program)
- Must be well organized, results oriented
- Must be strongly motivated with proven leadership skills
- Initial step toward being a supervisor/leader in the future
A shift premium of $1.61 above the current rate will be paid while performing the Relief Supervisor duties.
If you are interested in joining SilverBirch Hotels & Resorts, we want to hear from you!
Apply to: halifaxhotels@silverbirchhotels.com
SILVERBIRCH HOTELS & RESORTS IS SUPPORTIVE OF WORKFORCE DIVERSITY AND ENCOURAGES APPLICATIONS FROM QUALIFIED INDIVIDUALS. SILVERBIRCH HOTELS & RESORTS WELCOMES AND ENCOURAGES APPLICATIONS FROM PEOPLE WITH DISABILITIES. ACCOMMODATIONS ARE AVAILABLE UPON REQUEST FOR CANDIDATES TAKING PART IN ALL ASPECTS OF THE SELECTION PROCESS.
NOTICE TO POTENTIAL JOB APPLICANTS
If you are considering employment with us, please be advised that SilverBirch Hotels & Resorts
- does not require job applicants to pay a fee for a job application or opportunity; and
- does not make unsolicited offers of employment.
if you have been approached by any entity engaging in such practices who claims to represent SilverBirch Hotels & Resorts, please advise us immediately by email at careers@silverbirchhotels.com and contact either the Canadian Anti-Fraud Call Centre at 1-888-495-8501 or the Royal Canadian Mounted Police. |
