Duty Night Auditor THE BARRINGTON HOTEL 1875 Barrington Street, Halifax, NS SilverBirch Hotels & Resorts is one of Canada’s leading hotel management companies and manages a large portfolio of full-service, focused service and extended stay hotels across Canada. The company manages hotels operating under major franchise brands, such as Marriott, Hilton and Radisson.   We are looking for a Duty Night Auditor   Basic Purpose  Under the direction of the Night Manager (or Guest Services Manager), this individual will fulfil the duties of Night Auditor:  ensuring that exceptional service is provided by problem solving concerns, ensuring effective communication and following up as required with various guests and departments.  In the absence of the Night Manager, this individual, as Duty Night Auditor,  will lead & direct the overnight team.    Night Auditor Duties & Responsibilities:  Perform the duties of a Guest Services Agent in addition to the below  Prepare, check, and correct room rate variances by conducting thorough audits  Ensure wake-up calls are set for the morning and check the control sheet to ensure accuracy  Prepares, verifies and balances daily charges for all departments to customer folios, master accounts and house accounts  Runs the nightly processing sequence to reset systems for the next days’ use  Prepares and transmits credit card deposits  Review all credit card vouchers for proper imprints, authorization, ad correct amounts  Distribute reports to the applicable departments Balance the rooms audit;  record and balance staff and house charges Keep team informed of all problems, emergencies and unusual matters of significance  Adheres to all established credit and inventory control procedures Balances the guest ledger postings to the restaurant audit guest ledger Audits, records and balances food & beverage income postings and charges Present statement of charges to departing guests and receive payment Monitors customer accounts to insure adherence to hotel credit limits by completing high balance report and verify accuracy of registration information Identify and record special billing instructions and notify Finance Improve timeliness of cash flow by adhering to all credit and inventory control procedures  Minimize loss of revenue by adhering to all established credit and inventory control procedures Ensure the security of keys, company and guest information,  and the hotel itself Report unsafe work conditions, areas requiring repair or suspicious persons Understand and practice the correct usage and storage of cleaning agents in line with health and safety regulations and manufacturers’ instructions Understand and follow hotel emergency procedures Treat each individual with respect;  foster a cooperative, productive, positive environment   Work and communicate in a professional and ethical manner Assist coworkers where necessary Assist with team member orientation and training as required Maintain standards of punctuality, uniform presentation and personal hygiene  Attend meetings as required and recognize the importance of contributing new ideas and initiative to the overall success of the operation Communicate and cooperate effectively with all departments   Provides a favorable image of SilverBirch Hotels & Resorts and the Brand to the public by consistently demonstrating SilverBirch Values (Engagement, Quality, Performance, Integrity and Growth) and Brand Values Other related duties and projects as assigned   Additional Duties & Responsibilities as Duty Night Auditor would include: Lead First Response in emergency situations: fire, power outage, flood, and bomb threat. Playing a lead role in resolving escalated guest service issues on the back shift. Providing leadership for the Night Audit team and leading by example. Contributing to regular coaching sessions with team regarding performance & standards. Assisting with scheduling, training and career development of Audit team members. Ensure the days’ financial numbers (including credit cards) are balanced and correct. Ensure all reports needed for statistical information are run during the shift and prepared for daily distribution and ensure accuracy of all reports. Seek opportunities for continuous improvement in the Night Audit function.   Skills, Knowledge and Abilities Required:  Excellent guest service  Excellent communication and interpersonal skills, both verbal and written  Strong computer and telephone correspondence abilities with previous experience using Microsoft such as Word and Excel  Highly organized, able to multi-task and detail oriented   Works well under pressure and without supervision  Able to perform well in a fast-paced environment  Energetic, honest, self-motivated and flexible  Ability to communicate with a wide variety of people  Reliable, punctual and dependable with strong teamwork skills  Able to sell the services of the hotel  A valid driver’s licence;  the ability to drive manual (standard) vehicles is an asset.   Preferred Education & Qualifications:  1 years previous guest service or accounting experience is required Previous supervisory experience is an asset Demonstrated ability to train, motivate, develop and performance manage team members Previous professional experience requiring the use of a computer is required Previous experience with a property management system and Microsoft Word is an asset Diploma in hospitality is an asset WHMIS training can be provided by the hotel  Ability to communicate verbally and written in English   Working Conditions:  Primarily work with minimum supervision  Sometimes exposed to frequently open doors to the outside  Fast paced environment that is often demanding  Stand, walk and remain on feet to perform job duties for entire shift duration  Reach overhead and below the knees, including bending, twisting, pulling and stooping  This is an overnight shift from 11pm to 7:30am.  Available for working a variety of shifts including weekends, and statutory holidays.            If you are interested in joining SilverBirch Hotels & Resorts, we want to hear from you!   Apply to:                              halifaxhotels@silverbirchhotels.com   SILVERBIRCH HOTELS & RESORTS IS SUPPORTIVE OF WORKFORCE DIVERSITY AND ENCOURAGES APPLICATIONS FROM QUALIFIED INDIVIDUALS.  SILVERBIRCH HOTELS & RESORTS WELCOMES AND ENCOURAGES APPLICATIONS FROM PEOPLE WITH DISABILITIES. ACCOMMODATIONS ARE AVAILABLE UPON REQUEST FOR CANDIDATES TAKING PART IN ALL ASPECTS OF THE SELECTION PROCESS. NOTICE TO POTENTIAL JOB APPLICANTS If you are considering employment with us, please be advised that SilverBirch Hotels & Resorts  does not require job applicants to pay a fee for a job application or opportunity; and does not make unsolicited offers of employment. If you have been approached by any entity engaging in such practices who claims to represent SilverBirch Hotels & Resorts, please advise us immediately by email at careers@silverbirchhotels.com and contact either the Canadian Anti-Fraud Call Centre at 1-888-495-8501 or the Royal Canadian Mounted Police.    How to Apply Email: halifaxhotels@silverbirchhotels.com