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| Luxurious hotel living with classic European style, The Sutton Place Hotel’s 5-star hospitality experience has arrived in Halifax. An integral part of Nova Centre, and located in the heart of our city, The Sutton Place Hotel Halifax offers elegant modern charm in a marriage of traditional and contemporary design with the warmth of East Coast Hospitality. Each of our 262 guest rooms and suites are fully automated with lights, temperature, and fan regulators all accessed through the Allure in-room wall control, iPhone, Android, or manually. Our fully equipped fitness centre, on-site Chop Steakhouse & Bar, and underground parking are a few of the amenities that provide the ultimate in service, comfort, and style unique to our well-appointed location. Our dedication to the health and safety of our guests, employees and partners is paramount and we follow our PureClean program- Staying Safe Together. The key to providing this exceptional service level is our team and we are currently considering candidates for the following position: Night Audit Agent Key Responsibilities This is an overnight shift and begins at 11:00pm. The successful candidate will consistently provide a warm welcome and exceptional experiences to our guests in a prompt and courteous manner within the framework of hotel and departmental guidelines. Responsibilities will include (but are not limited to): • Check-in and check-out services • Answering guest inquiries, accommodating special requests and assisting in resolving and concerns or issues in person or via telephone • Prepare, check, and correct room rate variances by conducting thorough audits • Ensure wake-up calls are set for the morning to ensure accuracy & complete as required • Runs the nightly processing sequence to reset systems for the next days’ use • Prepares and transmits credit card deposits • Balance the rooms audit • Keep team informed of all problems, emergencies and unusual matters of significance • Adheres to all established credit and inventory control procedures • Present statement of charges to departing guests and receive payment • Identify and record special billing instructions and notify Accounting • Minimize loss of revenue by adhering to all established credit and inventory control procedures • Ensure the security of keys, company and guest information • Report unsafe work conditions, areas requiring repair or suspicious persons • Must be able to assist with parking and retrieving of guest vehicles if required • Assisting with emergency response as required Qualifications: • This is an excellent opportunity for an, energetic, self-motivated, team-oriented individual, with a minimum 2 years previous customer service experience. • 1 year’s previous guest service/front desk or accounting experience is required • Previous professional experience requiring the use of a computer is required • Strong knowledge of computer systems required, OPERA (or similar) and additional languages are an asset. • A valid driver’s license with clean drivers abstract; the ability to drive manual (standard) vehicles is an asset. • Proven, exceptional guest service and communication (both verbal and written) skills • Strong attention to detail and problem-solving abilities • Position requires continuous standing and walking throughout the shift. • This position starts August 17th, 2020 ` The hourly rate of pay for this position is $16.85 Please reply on-line, or forward resume to: Human Resources Department The Sutton Place Hotel Halifax hr_halifax@suttonplace.com The Sutton Place Hotel Halifax is an Equal Opportunity Employer. We thank all applicants for their interest, however only those selected for an interview will be contacted. Applicants must currently be able to work legally in Canada | ||||||||||||||||
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