Guest Services Supervisor
Delta Dartmouth
240 Brownlow Ave
Guest Services Supervisor
 
Delta Hotels by Marriott Dartmouth is a full-service property located in the Burnside / City of Lakes Business Park.  A corporate class hotel that provides modern design, incorporating pride of place, the amenities today’s traveler requires and an ethos of exceptional guest service. We are currently seeking a Guest Services Supervisor to join our team.
 
As the Guest Services Supervisor at the Delta Hotels by Marriott, you will be integral to the guest experience. Reporting to the Guest Services Manager, the successful candidate will be responsible for assisting the Guest Services Manager in setting the direction and achieving all Front Office goals. The Guest Services Supervisor will embody excellent customer service and will work hand and hand with their team.
 
Job Duties to Include:
  • Act as the Manager on Duty during all scheduled supervisory shifts.
  • Welcome and acknowledge guests according to company and brand standards; anticipate and address guests' service needs.
  • Help train Front Office associates to brand standards and on policies and procedures set up the hotel.
  • Maintain a high level of professionalism and morale in the Front Office.
  • Process all guest check-ins, check-outs, and requests and secure payment for all guestrooms and amenities.
  • Communicate guests’ needs to all appropriate departments.
  • Coordinate with other departments to ensure smooth service delivery to guests.
  • Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of associates.
  • Run and check daily reports, contingency lists, and credit card authorization reports.
  • Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction.
  • Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
  • Lead the emergency response team in the absence of senior management.
  • Maintain confidentiality of proprietary information; protect company assets.
  • Attend all scheduled shifts, including shift work and weekend work in accordance with the schedules.
Our ideal candidate is a motivated, detail orientated and organized individual, with a strong work ethic and the ability to excel in a face paced environment. Must possess critical thinking skills to tactfully and quickly resolve and defuse guest concerns and ensure the appropriate follow up.
 
Job Requirements:
  • Outstanding guest service skills
  • Excellent written and verbal communication skills
  • Strong team player
  • Strong decision making and organizational skills
  • Multi-tasking proficiency
  • Ability to work with limited supervision 
  • Positive and professional demeanor
  • Computer experience skill including Excel, Word and Opera (property management system) an asset
  • A valid work permit
  • Minimum of 2 years front-line customer service experience 
  • Tourism & Hospitality Diploma or Business Administration Diploma an asset
  • Previous Guest Service experience an asset
  • Bilingual (French) an asset
Company Benefits Include:
  • Daily meal allowance provided
  • Extended health benefits plan
  • Registered Retired Savings Plan contributions from Company
  • Free parking
  • Active Social Committee with monthly events
  • Marriott hotel benefits world wide
The Delta Hotels by Marriott Dartmouth was rated #1 in Guest Satisfaction Surveys in all of North America for 2019!

Delta Hotels by Marriott Dartmouth’s values are shaped by responsible leadership, collaboration, integrity and accountability. Our employees are integral to our success and, because of this, we greatly value our team and recognize their contributions and importance. We encourage you to apply to a position with Delta Hotels by Marriott Dartmouth if you recognize similar values in yourself.
 
Park Place Centre Limited is an equal opportunity employer.
 
 
How to Apply
Email: humanresources@deltadartmouth.com
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