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| The Guest Service Agent assures the highest possible level of visitor and guest satisfaction by providing superior customer service. Duties and Responsibilities •Check guests in and out of the hotel in an accurate, speedy, and courteous manner. •Efficiently handle all payments received, balance transactions and deposit cash remittances. •Accurately monitor and make reservations via phone and email. •Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues. •Offers guests assistance whenever possible. Guest Service •Answer inquiries pertaining to hotel policies and services. •Must respond to and follow-up on all guest requests to ensure guests are satisfied with the hotel’s services, accommodations and amenities. •Responsible for positively representing and promoting the property. •Ensures systems and procedures are in place and followed for guest and staff safety and security. Other Duties as Assigned •Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies and amenities. •Reports any maintenance, security, or safety issues to the appropriate staff. Experience is an asset. Only qualified applicants will be contacted. | ||||||||||||||||||||||||||
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