| Food & Beverage Server |
 |
| Inverary Resort |
| 368 Shore Rd., Baddeck, NS, B0E 1B0 |
|
|
|
Job Summary:
The Server will be responsible for providing consistently high-levels of customer service, ensuring that each patron has an enjoyable and memorable dining experience.
Duties and Responsibilities:
- Serve customers professionally, promptly and courteously and in accordance with Inverary Resort service standards
- Take orders and relay to kitchen or bar staff
- Maintain a thorough understanding of the composition and preparation methods of all food and beverage menu items to ensure prompt and accurate assistance with guest inquiries
- Ensure all service areas are clean, stocked and orderly at all times
- Ensure customers are presented an accurate bill at the conclusion of the meal and that all shift paperwork, duties and responsibilities have been accurately completed
- Communicate often with other team members, both in front and back of house, and assist one another to provide the best service and product to customers
- Monitor guest satisfaction and communicate trends, successes and areas of opportunity, helping resolve guest concerns as needed
- Actively drive sales by promoting menu items, emphasizing the unique location and resort experience, and by monitoring sales trends
- Engage guests and act as an Inverary brand ambassador
- Be continually aware of, and maintain, the highest standards of safety, personal hygiene and dress and comply with all company policies and procedures
- Participate in meetings and training courses as required
- To do any job that may be assigned from time to time
Qualifications
- High school diploma or GED required
- A certificate or diploma in a related field preferred
- Strong customer service and troubleshooting skills
- (1) year of food service experience preferred
- Knowledge of wine, beer and spirits an asset
- Exceptional conflict resolution, negotiation, and objection handling skills
- Highly flexible, both in the work environment and with weekly schedules
- Able to effectively communicate in English both verbally and in writing
- Strong interpersonal skills
- Able to work well in high pressure situations while maintaining composure
- Great problem solving and priority management
- Ability to work in and contribute to a positive team atmosphere
- Exceptional organization skills, attention to detail and ability to multitask
- Must bring a great attitude, have an outgoing friendly personality, and be willing to learn
- Accountable, reliable and punctual
- Able to deal with people sensitively, tactfully, and professionally at all times
- Ethical and acts with integrity
- Computer literate, experience with Point of Sale System a definite asset
Working Conditions
- Manual dexterity required to use desktop computer
- Morning, evening, and weekend shifts as well as overtime as required
- Lifting or moving up to 20lbs may be required
|
|
|
 |
 |
|