SilverBirch Hotels & Resorts is one of Canada’s leading hotel management companies and manages a large portfolio of full-service, focused service and extended stay hotels across Canada. The company manages hotels operating under major franchise brands, such as Marriott and Hilton.
We are looking for a FOOD & BEVERAGE SUPERVISOR
Basic Purpose
The Food & Beverage Supervisor will lead and guide the Food & Beverage team during the shift and serve as an Ambassador of guest satisfaction in achieving departmental goals in service, revenue, and profit.
Duties & Responsibilities:
- Provide leadership for the F&B team and lead by example; oversee shift operations.
- Ensure all department operational procedures are followed in accordance to standards
- Greet seat and service guests in accordance to standards
- Assist with service and/or bussing when necessary to ensure superior guest satisfaction.
- Monitor the schedule daily, ensuring that staffing levels are maintained and consistent with business levels while following the guidelines created by the hotel and union.
- Follow through on guest requests and/or complaints.
- Participate in the development of the merchandising and marketing of all food & beverage services
- Relay suggestions about menu items and guest feedback to the Outlets Manager.
- Assist with the recruitment, selection, training and development of Outlet team members to ensure high standards are maintained.
- Contribute to the on boarding and training process of all new associates.
- Ensure all financial reporting is maintained and accurate, including payroll and billing
- Assist with scheduling and inventories as required.
- Actively participate and contribute to project work identified by the Outlets Manager
- Ensure superior cleanliness and quality for the outlet areas.
- Ensure the security of keys, company information, and guest information.
- Report unsafe work conditions, areas requiring repair or suspicious persons
- Committed to providing exceptional and professional customer service working within the guidelines set out by procedures and the brand.
- Treat everyone with respect; fosters a cooperative, productive, positive, respectful environment
- Work and communicate in a professional and ethical manner
- Provide information to guests about local attractions, services, hotel services & other amenities
- Maintain standards of punctuality, uniform presentation and personal hygiene
- Attend meetings as required and recognize the importance of contributing new ideas and initiative to the overall success of the operation
- Communicate and cooperate effectively with all departments
- Liaise closely with the Culinary team; promote teamwork between Culinary and Outlet teams.
- Provides a favorable image of SilverBirch Hotels & Resorts and the Brand to the public by consistently demonstrating our Values (Engagement, Quality, Performance, Integrity and Growth)
- Other related duties and projects as assigned
Skills, Knowledge and Abilities Required:
- Strong communication, supervisory and problem-solving skills.
- Able to delegate tasks to associates and facilitate completion.
- Highly organized, able to multi-task and detail oriented; works well under pressure
- Demonstrates accuracy, consistency and thoroughness.
- Strong attention to detail.
- Must be approachable, open-minded and possess excellent listening, communication and interpersonal skills.
- Able to motivate a team.
- Proven ability to train, motivate and develop team members
- Energetic, honest, self-motivated and flexible
- Reliable, punctual and dependable; strong teamwork skills
- Able to sell the services of the hotel
Preferred Education & Qualifications:
- Minimum 2-years previous Food & Beverage experience is required
- Previous supervisory experience is required.
- Experience working in unionized environment.
- Diploma in hospitality is an asset
- Ability to communicate verbally and written in English.
- Reliable and flexible to work various shift schedules.
- Knowledge of wine service is an asset.
- Responsible Beverage Server Certificate.
Working Conditions:
- Able to push, pull and lift up to 50 lbs and to bend and kneel with comfort.
- Fast paced environment that is often demanding
- Stand, walk and remain on feet to perform job duties for entire shift duration
- Hours and shifts will vary according to occupancy levels.
- Range of hours per week: 16 – 32 hours
- Shift expectations: Evenings, weekends and holidays
If you are interested in joining SilverBirch Hotels & Resorts, we want to hear from you!
Apply to: halifaxhotels@silverbirchhotels.com
SILVERBIRCH HOTELS & RESORTS IS SUPPORTIVE OF WORKFORCE DIVERSITY AND ENCOURAGES APPLICATIONS FROM QUALIFIED INDIVIDUALS.
SILVERBIRCH HOTELS & RESORTS WELCOMES AND ENCOURAGES APPLICATIONS FROM PEOPLE WITH DISABILITIES. ACCOMMODATIONS ARE AVAILABLE UPON REQUEST FOR CANDIDATES TAKING PART IN ALL ASPECTS OF THE SELECTION PROCESS.
NOTICE TO POTENTIAL JOB APPLICANTS
If you are considering employment with us, please be advised that SilverBirch Hotels & Resorts
- does not require job applicants to pay a fee for a job application or opportunity; and
- does not make unsolicited offers of employment.
If you have been approached by any entity engaging in such practices who claims to represent SilverBirch Hotels & Resorts, please advise us immediately by email at careers@silverbirchhotels.com and contact either the Canadian Anti-Fraud Call Centre at 1-888-495-8501 or the Royal Canadian Mounted Police.
- Available for working a variety of shifts which includes weekends, statutory holidays and evenings
|
.jpg)
