Night Auditor
Delta Hotel
240 Brownlow Ave.
Job Description
Delta Hotels by Marriott Dartmouth is a full-service property located in the Burnside / City of Lakes Business Park. A corporate class hotel that provides modern design, incorporating pride of place, the amenities today’s traveller requires and an ethos of exceptional guest service. We are currently seeking a Night Auditor to join our team.
As the Night Auditor at the Delta Hotels by Marriott, you will be integral to the guest experience. Reporting to both the Guest Services Manager and Hotel Controller, the successful candidate will complete all “End of Day” accounting activities. The Night Auditor will embody excellent customer service and will work hand and hand with their team.
Job Duties to Include:
  • Lead Audit Operations on a daily basis
  • Collaborate across departments to deliver exceptional service
  • Maintain confidentiality of proprietary information and protect company assets
  • Ensure the smooth and efficient operation of the Front Desk
  • Register arriving guests / process guest departures
  • Handle cash and credit card transactions
  • Answer guest inquiries in a timely and accurate manner
  • Create accurate reservations
  • Handle guest requests and complaints according to brand standards
  • Lead First Response in emergency situations; fire, power outage, flood, bomb threat
  • Investigate and resolve out of balance accounts
  • Completion of close day process accurately and on time including
  • Balance front office and food & beverage daily postings
  • Daily cash deposits
  • Uphold Delta / Marriott brand standards
  • Clear and concise communication with colleagues, and Managers
  • Preparing and distributing daily reports for various departments
  • Develop strong working relationship with Guest Services Manager and Hotel Controller
Job Requirements:
  • Minimum of 2 years front-line customer service experience
  • Intermediate skills in Excel, Word and Opera (property management system)
  • Tourism & Hospitality Diploma or Business Administration Diploma an asset
  • Previous Guest Service/Night Audit experience an asset
  • Outstanding guest service skills
  • Excellent written and verbal communication skills
  • Strong team player
  • Ability to work with limited supervision
  • Positive and professional demeanour
  • Bilingual (French) an asset
Company Benefits Include:
  • Daily meal allowance provided
  • Extended health benefits plan
  • Registered Retired Savings Plan contributions from Company
  • Active Social Committee with monthly events
  • Marriott hotel benefits world wide
  • Free parking
Position is overnight, including weekends and holiday, typical shift schedule: 10:45 pm – 7:15 am
The Delta Hotels by Marriott Dartmouth was rated #1 in Guest Satisfaction Surveys in all of North America for 2019.
Delta Hotels by Marriott – Dartmouth values are shaped by responsible leadership, collaboration, integrity and accountability. Our employees are integral to our success and, because of this, we greatly value our team and recognize their contributions and importance. If you recognize similar values in yourself, we encourage you to apply by submitting your resume and cover letter. We ask that you include your anticipated compensation in your cover letter.
Park Place Centre Limited is an equal opportunity employer.
While we thank all applicants only those selected for an interview will be contacted
How to Apply
Contact Name: Merit Cleaning Service
Email: HR@meritcleaning.ca
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