Front Desk Agent
The Sutton Place Hotel Halifax
1700 Grafton Street
 
Luxurious hotel living with classic European style, The Sutton Place Hotel's luxury hospitality experience has arrived in Halifax. An integral part of Nova Centre, and located in the heart of our city, The Sutton Place Hotel Halifax offers elegant modern charm in a marriage of traditional and contemporary design with the warmth of East Coast Hospitality.
Each of our 262 guest rooms and suites are fully automated with lights, temperature, and fan regulators all accessed through the Allure in-room wall control, iPhone, Android, or manually. Our fully equipped fitness centre, on-site Chop Steakhouse & Bar, and underground parking are a few of the amenities that provide the ultimate in service, comfort, and style unique to our well-appointed location.
Our dedication to the health and safety of our guests, employees and partners is paramount and we follow our PureClean program- Staying Safe Together.
The key to providing this exceptional service level is our team and we are currently considering candidates for the following position:

Front Desk Agent

Key Responsibilities
The successful candidate will consistently provide a warm welcome and exceptional experiences to our guests in a prompt and courteous manner within the framework of hotel and departmental guidelines. Responsibilities will include (but are not limited to):
  • Check-in and check-out services
  • Answering guest inquiries, accommodating special requests and assisting in resolving and concerns or issues in person or on the telephone
  • Providing information to guests about the hotel and the surrounding area
  • Maintaining and securing a cash float for guest transactions and currency exchange; participating in upsell programs to ensure maximum profitability
  • Adhere to all established credit and inventory control procedures
  • Present statement of charges to departing guests and receive payment
  • Identify and record special billing instructions and notify Accounting
  • Minimize loss of revenue by adhering to all established credit and inventory control procedures
  • Ensure the security of keys, company and guest information
  • Accurate and secure gathering of guest information and use of computerized equipment and property management system
  • Assisting with emergency response as required
Qualifications:
  • This is an excellent opportunity for a warm, energetic, self-motivated, team-oriented individual, with a minimum 2 years previous customer service experience.
  • The successful candidate must have proven, exceptional guest service and communication (both verbal and written) skills
  • Strong attention to detail
  • Proven interpersonal and problem-solving abilities
  • Previous experience as a Front Desk Agent at a luxury property a definite asset
  • Flexibility in shifts is essential, as evening shifts will be required.
  • Position requires continuous standing and walking throughout the shift.
  • Strong knowledge of computer systems required, OPERA (or similar) and additional languages are an asset.
SUMMATION:
Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.
You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker.
**We thank all applicants for their interest in Career opportunities with The Sutton Place Hotel, however, only those applicants we wish to interview will receive a reply to their application.**
How to Apply
Contact Name: Mark Schaay
Phone: 19029327530
Email: mschaay@suttonplace.com
Website: www.suttonplace.com
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