Room Attendant
Best Western Chocolate Lake Hotel
250 St Margarets Bay Rd, Halifax
Job description
  • Work closely with Front Desk to ensure guest satisfaction and consistency in Guest Service.
  • Promptly and efficiently carry out all guest requests
  • Maintain a professional manner with all hotel guests and employees
  • Maintain guest/employee confidentiality.
  • Address guest concerns in a positive and helpful manner and take prompt, corrective action where necessary
  • Performs daily cleaning of assigned guest rooms and corridors to hotel standards.
  • Ensure adequate linen and guest supplies are stocked on a cart, the storage area is cleaned daily and that all equipment used is in good working conditions before commencing daily duties
  • Prepare all assigned rooms in a timely manner and report “clean” to the supervisor
  • Collect dirty laundry and store for pick up according to departmental procedures outlined during training.
  • Checks climate contracts including lights and temperature, and reports broken items to maintenance immediately
  • Ensures safety of Guests/employees and the safe handling of all cleaning products.
  • Follow up on any unusual occurrences, damage, or theft promptly and report to the supervisor or Director of Housekeeping.
  • Ensures the proper handling, storage, and controls of cleaning products and the security of all housekeeping equipment and supplies.
  • Report maintenance and lost and found items immediately.
General:
  • Foster a spirit of teamwork while ensuring the department provides superior customer service to hotel employees and guests alike.
  • Maintains safe working conditions by following safety rules and procedures and notifies management of problems where necessary.
  • Ensures hotel management is informed of all unusual problems or matters of significance.
  • Performs all duties and responsibilities in a timely and efficient manner in accordance with the corporate policies and procedures to achieve the overall objectives of this position.
  • Other duties as required.
Position Requirements:
  • Ability to stand and walk 6-8 hours a day
  • Must be able to lift and carry 30lbs (13kgs)
  • Ability to handle repetitious movement such as pulling, pushing, lifting and bending up to 8 hours a day.
  • Willing to work weekends, shift 9-5:30pm, weekdays 8-4:30pm
Job Types: Full-time, Permanent
Salary: $14.14-14.50 per hour
 
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