We are looking for a Director of Operations for Hotel Halifax and The Barrington Hotel in Halifax NS

The Director of Operations plays a key role in the planning and directing of the operation of the properties, working with direct reports to ensure that we offer the best guest and employee experience, while focusing on growing revenues and maximizing financial performance and maintaining positive owner relations.

Duties & Responsibilities:

Managing Profitability

• Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
• Analyzes service issues and identifies trends.
• Makes and executes the necessary decisions to keep property moving toward achievement of goals.
• Works with hotel management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.

Managing Revenue Goals

• Monitors hotel operations sales performance against budget.
• Focuses on growing revenues and maximizes the financial performance of the department
• Reviews reports and financial statements to determine hotel operations performance against budget.
• Coaches and supports operations team to effectively manage occupancy & rate, wages, and controllable expenses.
• Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.

Leading Operations and Department Teams

• Functions as the strategic business leader of the property's Hotel Operations; areas of responsibility will include Front Office, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance.
• Works with direct reports (e.g., department heads) to develop and implement departmental strategies and manage the implementation of the brand service strategy and brand initiatives.
• Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment.
• Champions the brand’s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.
• Develops systems to enable employees to understand guest satisfaction results.
• Communicates a clear and consistent message regarding departmental goals to produce desired results.
• Develops positive owner relationships.
• Performs other duties, as assigned, to meet business needs.

Managing the Guest Experience

• Reviews guest feedback with leadership team and verifies that appropriate action is taken.
• Responds to and handles guest problems and complaints.
• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Creates an atmosphere in all departments that meets or exceeds guest expectations.

Managing and Conducting Human Resources Activities

• Facilitates the development of creative solutions to overcome obstacles and manages the implementation to continually improve guest satisfaction results.
• Verifies that employees are treated fairly and equitably.
• Verifies that regular, ongoing communication occurs in Operations (e.g., briefings, meetings).
• Fosters employee commitment to providing excellent service, participates in operations meetings and models desired service behaviors in all interactions with guests and employees.
• Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
• Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.
• Verifies that property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to procedures.
• Conducts performance appraisal with direct reports.
• Champions change, manages the implementation of brand and regional business initiatives and communicates follow-up actions to team as necessary.

Preferred Education & Qualifications:

• A leader in your field, your experience would preferably include a strong background in the Rooms division & Food and Beverage of the hotel
• Clear understanding and working knowledge of budget planning and execution for all areas
• Has a proven record in gaining the trust and respect of guests and others through consistent delivery of service, always ready and willing to serve
• An innovative thinker who provides solutions to ensure support of guest and employee needs
• Proven track record in coordinating multiple operating departments and making gains towards targeted results on Sustainable Engagement Survey, Guest Satisfaction, and other benchmarks
• Proven team-builder with outstanding motivational skills and coaching ability
• High degree of professional and business ethics
• Demonstrated commitment to finding new and better ways of working by applying learning, feedback, and experience.
• Minimum of 3 – 5 years of senior level management experience. Hotel experience required.
• Certificate/diploma/degree from an accredited university in Business Administration, Hotel and Restaurant Management

Job Types: Full-time, Permanent
Salary: $85,000.00-$95,000.00 per year, depending on experience

SilverBirch Hotels & Resorts is one of Canada’s leading hotel management companies and manages a large portfolio of full-service, focused service and extended stay hotels across Canada. The company manages independent hotels and hotels operating under major franchise brands, such as Marriott and Hilton.

If you are interested in joining SilverBirch Hotels & Resorts, we want to hear from you!

SILVERBIRCH HOTELS & RESORTS IS SUPPORTIVE OF WORKFORCE DIVERSITY AND ENCOURAGES APPLICATIONS FROM QUALIFIED INDIVIDUALS.
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· does not require job applicants to pay a fee for a job application or opportunity; and
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