JOB SUMMARY: The primary responsibility of the Room Attendant is to maintain clean and attractive guest rooms while following company standards and safety/security procedures.
ACCOUNTABILITIES: The Room Attendant is responsible for the timely and proper cleaning of guest rooms on a daily basis.
QUALIFICATION STANDARDS
EDUCATION & EXPERIENCE:
- High School diploma and/or experience in a hotel or a related field preferred.
TOOLS & EQUIPMENT:
- Housekeeping cart, vacuum/broom, duster, rags, window cleaner, furniture polish, all purpose cleaner, disinfectant cleaner, air freshener, gloves, sponge, air conditioner, keys, extension cord, assignment papers, laundry chute, and elevators.
PHYSICAL REQUIREMENTS:
- Long hours sometimes required.
- Medium work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
MENTAL REQUIREMENTS:
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
OTHER ABILITIES, SKILLS, KNOWLEDGE:
DUTIES & FUNCTIONS
ESSENTIAL:
- Approach all encounters with guests and employees in a friendly, service oriented manner.
- Maintain regular attendance in compliance with New Castle standards, as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing the proper business attire and nametag when working.
- Comply at all times with New Castle standards and regulations to encourage safe and efficient hotel operations.
- Thoroughly clean and re-stock guestrooms to New Castle Standards.
- Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
- Remove all trash and dirty linen from all guestrooms.
- Report all lost and found items to the Housekeeping Supervisor immediately.
- Keep all hallways, public areas, and closets clean, neat, broomed and vacuumed.
- Prepare housekeeping cleaning cart for next day’s use.
- Report any maintenance repairs immediately to the Housekeeping Supervisor or Manager.
MARGINAL:
- Follow all procedures as outlined by the Housekeeping Manager.
- Follow all health and safety procedures.
- Houseclean guestrooms when required.
- Other duties as required.
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