Housekeeping Supervisor
Holiday Inn Express
180 Pratt and Whitney Drive
At Holiday Inn Express & Suites Halifax Airport we want our Guest and Staff to rest and feel energized for the day ahead, which means we need team members to demonstrate the following behaviors:
• Make Connections – Show Guest and Staff that they are important and make them feel at ease by taking time to acknowledge them in a friendly way.
• Be Effective – Take ownership and play your part to get things done by making things easier for our Guest and Staff, doing as much in advance and multi-task when you need to.
Responsibilities include but not limited to:
• The Housekeeping Supervisor reports directly to the Executive Housekeeping Manager. 
• Assumes the role and responsibilities of Executive Housekeeping Manager in the absence and days off of the Executive Housekeeper.
• Works with the Executive Housekeeper to manage and coordinate the daily activities of housekeeping and laundry.
• Assists with establishing work and cleanliness standards and procedures and ensures they are adhered to.
• Arrives to work 30 minutes prior to Room Attendants to ensure proper opening, and leaves 30 minutes after Room Attendants leave to ensure proper closing of the department.
• Consistently offers professional, engaging and friendly service, leading by example.
• Perform Guest Room and Public Area inspections daily, to uphold the inspections to a high standard of cleanliness.
• Personally carry out housekeeping duties in the case of any form of emergency/urgency and or shortage of staff.
• Review daily schedule and adjust staffing as necessary based on hotel pick up and for sudden changes 
• Review daily arrivals and departures, late checkouts, early arrivals and related information. 
• Communicate and coordinate the preparation of rooms for guest arrivals and ensure appropriate action taken for special guests’ request (i.e. allergies, cleaning carpet stains, cribs, tub chairs).
• Interdepartmental skills in communication (written & verbal) to ensure guests and hotel surpass service expectations daily.
• Oversee Lost & Found program and ensure proper documentation is done daily and that items are securely locked in the proper area.
• Actively participate in training and orientation of new team members, to ensure the execution of hotel standards, owners & IHG Standards.
• Assist with the screening and interviewing of potential new hires.
• Address and respond appropriately to guest questions and concerns relating to service and room condition.
• Monitor performance for housekeeping and laundry according to hotel policies as required.
• Contributes to a healthy and safe work environment by reporting all safety hazards, following WHMIS and Fire safety training, and working in a safe manner.
• Maintains confidentiality and propriety information.
• Consistently practices privacy and security for guest and team members.  
• Project a favorable image of Palm Halifax Inc. to team members and guest.
• Be proactive in carrying out assigned duties as required.
Minimum 1 year previous supervisory experience in a Hotel 
Previous experience in Housekeeping is a definite asset.
High School diploma or equivalent required.
Experience with Opera PMS and Microsoft Office
Highly organized and detail orientated with a passion for cleanliness.
Work well under pressure and without supervision
Must be Trustworthy/Honest and reliable.
Ability to motivate, train and develop team members.
Strong communication and team work skills.
Able to perform is a fast paced environment.  
How to Apply
Contact Name: Karen Kingsley
Phone: 9025763285
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