Room Attendant
Holiday Inn Express
180 Pratt and Whitney Drive
We are currently looking for Room Attendants. At Holiday Inn Express® we want our guests to rest and feel energized and ready for the day ahead which means we need team members to demonstrate the following service behaviors:
• Make a Connection - show guests that they are important and make them feel at ease by taking time to acknowledge them in a friendly way
• Be Helpful - familiarize yourself with all the services in the hotel and the local area to answer any question and give guests what they need to find their own way
• Be Efficient - take ownership and play your part to get things done by making things easier for guests; doing as much as in advance and multi-task when you need to
 
Areas of Accountability:
Exceed guest expectations by ensuring we provide superior service and teamwork:
 Ensure all hotel services are delivered efficiently and in a timely manner.
 Consistently communicate information and requests to Manager to ensure teamwork generates exceptional guest service.  
 Ensure rooms security by maintaining effective key control and confidentiality.
 Motivate self and co-workers by displaying excellence in customer service.
 
      Maintain clean and safe working conditions within department and hotel:
 Notify management of any problems or discrepancies.
 Take corrective action, where required, to improve safety of work areas.
 Follow IHG 5 Ways of Clean procedures
 
Perform tasks specific to Guest Services team:
• Clean all areas of guest rooms in a thorough, timely and efficient manner, as per hotel standards.- 16 rooms per day
• Monitor and maintain daily stock levels of linens and supplies
• Report lost and found items as per policy
• Maintain guest safety and security by following set procedures
• Record and report any repairs as per hotel procedure
• Dispose of waste according to hotel recycling procedures
• Any other work assigned by the Director of Housekeeping or Supervisory team
• Handle and manage multiple operational tasks and drive daily services in multiple areas
• Support managers with various tasks meeting short and long term goals
• Assist manager with tracking sheets and daily performance spreadsheets
 
General:
 
 Focus on consistent delivery of Holiday Inn Standards for housekeeping, Mission, and Values 
 Resolve any areas of concern relating to the safety and security of guests or staff.
 Maintain high level of integrity by respecting the privacy of guests and associates.
 Ensure management is informed of all unusual activity and matters of significance.
 Perform all duties in a timely and efficient manner in accordance with established corporate policies and procedures to achieve the overall objectives of this position
 Good verbal and written communication skills
 Detail-oriented and well organized
 Able to work independently
 Must be able to bend, extend arm reach over head, kneel and stand for long periods of time
 Must be able to lift 20 lbs
 Must be able to push, pull and maneuver a fully stocked cart
 Available for work weekdays, weekends and holidays
 Previous cleaning or hotel-related experience an asset 
Company Benefits:
• Excellent travel benefits with IHG hotels worldwide 
• Group insurance plan 
• Free Staff Parking 
• Discounted staff meals
• MetroX Bus stops just outside hotel entrance
How to Apply
Contact Name: Karen Kingsley
Phone: 9025763285
Email: kkingsley@hiehalifaxairport.com
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