Supervisor, Food & Beverage
1990 Barrington St
Reporting to the Manager of Food and Beverage Services, the Supervisor is responsible for assisting in the management of a hotel restaurant and bar as well as the Banquet department.  The Food & Beverage departmental objective is to achieve revenue, profit, and customer satisfaction goals.
What Your Competencies Are:
  • Exceptional Customer Service:  Exemplifies outstanding customer service and possesses exceptional communication skills.  Consistently finding opportunities to enhance efficiency and elevate the customer and associate experience
  • Strong Interpersonal Skills:  Builds solid working relationships with associates based on mutual respect and utilizes training and development to establish a successful team. 
  • Adaptable Multitasker: Adaptable to changing situations.  Thrives in a fast-paced environment, remains composed under pressure, embraces variety, and is comfortable with prioritization. 
  • Detailed Oriented and Precise: Exemplifies a strong attention to detail even when handling large amounts of data and numerous tasks.
What You Will Do:
Oversee Shift Operations:  
  • Greet and seat guests; assist with service and/or bussing as necessary to ensure superior guest satisfaction. 
  • Maintain warm, hospitable guest relations in all guest contacts.
  • Follow through on guest requests and/or complaints
  • Monitor schedule daily ensuring staffing levels are maintained and are consistent with business levels
  • Assist with scheduling as well as completion and balancing of payroll.
  • Understand key financial data as required for budgeting and forecasting.
  • Ensure financial reporting is accurate including billing and payroll
  • Prepare and review orders and complete monthly food and beverage inventories.
  • Assist in the operation of the POS system, including inputting and changing menu items.
  • Ensure superior cleanliness and quality is maintained in the outlet
Participate in the development of merchandising and marketing of all food & beverage services
  • Meet or exceed budgeted goals in sales and profit margins of food and beverage department.
  • Relay suggestions and feedback about menu items to the manager
  • Liaise closely with the culinary team
Promote team growth and development:
  • Assist with the recruitment, selection, training and development of outlet team members to ensure high standards are maintained
  • Participate in the onboarding and training process for new associates
  • Maintain and monitor standard of punctuality, uniform presentation and personal hygiene
  • Provide and support a fun, up-beat yet professional environment where associates are trained to provide exceptional quality beverage and table service and receive regular performance feedback.
  • Build harmonious and effective working relationship with other departments.
  • Assist with regular performance planning and review meetings for associates.
  • Attend and participate in meetings; contribute new ideas and initiatives
  • Additional Responsibilities:  Perform other tasks related to these general duties as assigned.
Your Preferred Education & Qualifications:
  • 2 or more years Food & Beverage experience is required;  should include restaurant experience
  • Previous supervisory experience is required
  • Diploma in hospitality and experience working in unionized environments are assets
  • Knowledge of wine service is an asset
  • Responsible Beverage Certificate
  • Proficiency with Microsoft Word and Excel
Position Details:
  • Full-time: 36 – 40 hours per week
  • There are physical components to the job which involve standing, walking, pushing, pulling, and bending and/or lifting up to 40 lbs. as well as being on your feet for long periods of time.
  • Shift Scheduling: Mornings, afternoons, and  evenings, any day
How to Apply
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