Bilingual (French/English) Seasonal Reservation Agent

Blue Ocean

BlueOcean

Before you continue reading this job description, you should know that there are two non-negotiables to be considered for this position – you need to be fluently bilingual in both French and English because this role requires you to communicate effectively in both languages through phone and email. And you must be fully committed and available throughout the entire contract and working hours. If those aren’t deal breakers and you’re bilingual in French and English, then keep on reading, and apply to get some travel & tourism experience as a reservation agent! If you are a beginner/intermediate in French, or do not speak it at all, then check out our other jobs that require English only.
Whether you’re alumni, a current student of hospitality and tourism, or the right combo of knowledgeable and passionate about what the Maritime provinces have to offer this is the perfect opportunity. You’ll be helping folks make their travel arrangements on our client’s network of Atlantic Canadian ferry boats.
If you’re the one your friends rely on to make the calls on their behalf, plan and organize trips – right down to itineraries and spreadsheets – and nothing quite brings you joy like a perfectly-executed agenda, we’re looking for you! You’ll enjoy this work if you are a natural born helper who takes pride in delivering an easy and positive customer experience. To be successful in the role you’ll be curious, an active listener, and have a proven skill for detail. If that’s not you, check out our other opportunities.
Here’s The Deal:

• This is a full-time, temporary position with varying end dates, including late August, mid to late September, and late October.
• We’re hiring consecutive classes for the following start dates: May 1, May 27, and June 17. Be sure to tell us which date you’d be available to join in the application questions!
• Bilingual Hourly rate of pay is $19.00.
• Full-time training is provided and will be Monday to Friday from 10:00am to 6:00pm Atlantic Standard Time in a fully-online classroom.
• This position involves a rotational schedule of 30 to 45 hours per week, including regular evening and weekend shifts. Our program operates from 7:00 AM to 10:00 PM Monday to Sunday. To be considered for this role, you must have open working availability within these hours. If you're looking for a typical Monday to Friday, 9 to 5 job, this will not be the right fit for you.
• You must be fluent in both French and English. You need to be able to communicate effectively through phone and email in both languages.
• NOC code 64409

What We Offer:

• Health, Dental, and Vision Benefits at 30 days, as well as access to a dedicated virtual health program.
• Group RSP with matching contribution option.
• Life Insurance.
• Free employee & family assistance program for legal, financial, and health support.
• Beautiful office space with loads of natural light, multiple break rooms, internet, and TVs.
• Free Access to Canadian Center for Diversity and Inclusion (CCDI) resources and educational materials.

What You'll Do:

• Help people make, change, or cancel ferry reservations over the phone in English and French.
• Create a positive connection with each customer you talk to. You’ll be an ambassador, not just for our client, but for the Maritime provinces in each interaction.
• Take ownership of each inquiry you handle. One-touch resolution is the goal.
• Follow risk and compliance processes and client policies.
• Act as an ambassador for the maritime provinces and tourism tips and tricks.

What You'll Likely Have:

• Well-developed customer service skills with the ability to quickly establish a positive connection and manage expectations.
• Effective communication skills. You’ll need to be clear, empathetic, and helpful even if your customer is upset or frustrated.
• Proven attention to detail and the ability to navigate multiple software platforms and websites concurrently. You don’t need to be a tech genius. You do need to be comfortable working quickly and accurately in a fully digital environment.
• A committed work ethic and reliability with a consistently positive attitude. You’re someone who wants the team to succeed.
• Tourism experience or education is a valuable asset.
• A love of the Maritimes is an asset! If you’re passionate about what this region has to offer, you’ll shine in this job.

Our intention is to be an actively anti-racist organization and our goal is to provide a work environment that creates a sense of belonging for all people. If that doesn’t align with who you are, we encourage you to look elsewhere for work.
Click the following link to apply! https://recruiting.ultipro.ca/BLU5001BLUO/JobBoard/b4b3c7b4-15d0-4c64-9e44-f5e8e46ea80d/OpportunityDetail?opportunityId=d3d0b30c-bd88-4724-b57e-7fffe92a6a78
 

HOW TO APPLY

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